We are HCLTech, one of the fastest-growing large tech companies in the world and home to 222,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.

If all this sounds like an environment you’ll thrive in, then you’re in the right place. Join us on our journey to advancing the technological world through innovation and creativity.

Your Role & Responsibilities

Key Responsibilities –
- Owns, develops and supports growth of the client relationship for SAP ECS
- Is the voice of the client within SAP and recognized as the escalation point for all issues with regards to the ECS engagement
- Is fully accountable for the ECS client engagement and service delivery,



supported by various ECS roles and functions as needed
- Ensures seamless alignment across multiple internal and external stakeholders such as SAP Services, SAP Product support, ECS Partners and customer’s System Integrators or other Hosting Partners
- For Premium Partner delivered accounts, the CDM requires a technical and project management understanding
- Proactively positions new ECS service offerings, packages and brokers upsells within the client via the SAP Sales team (e.g., Industry AEs and others)
- Actively drives the cloud transformation agenda with key client stakeholders to ensure adoption of S/4HANA and cloud standardization
- Drives Customer Success – takes accountability for ECS service delivering expected outcomes to the business.
- Drives Commercial Success – avoids service credits, looks for improvement opportunities for upsell, engages Sales for pursuit
- Drives Digital Transformation Success – aligns services to clien

📌 SAP Basis Client Delivery Manager (Marzán)
🏢 HCLTech
📍 Marzán