15 ago
|
Infotree Global Solutions
|
Castro Urdiales
15 ago
Infotree Global Solutions
Castro Urdiales
Looking for an Customer/Technical Support Engineer (XDR/KOI) for a long term contract position to work on Cortex XDR Support Team based in Madrid . Resolve Break/Fix technical support cases, handling configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web.
Publish Technical Support Bulletins and other user documentation in the Knowledge Base
Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues
Have a thorough understanding of software release and bug cycles
Ability to collaborate with high-performing internal and outsourced teams
~ Well versed with GoogleSuite and MS Office applications
~ Knowledge and experience in network/Cybersecurity industry a plus
~ English level of B2+
Infotree General Solutions
📌 Technical Support Engineer- Remote (Castro Urdiales)
🏢 Infotree Global Solutions
📍 Castro Urdiales