Director, AI-Driven Service Platforms & Transformation (Bellprat)

Director, AI-Driven Service Platforms & Transformation (Bellprat)

15 ago
|
Ingram Micro
|
Bellprat

15 ago

Ingram Micro

Bellprat

Ingram Micro is seeking a Director, Business Systems – Service Platforms & Automation to own the full platform lifecycle for Zendesk, Gainsight, Formscape, AI bots, and automation across customer service and operations. You will define a clear AI strategy, ensure secure, scalable platforms, and align roadmaps to KPI outcomes such as MTTR and CSAT.

You will lead modernization efforts, champion AI-driven improvements, and collaborate with Support, Sales, and Operations to realize measurable value

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📌 Director, AI-Driven Service Platforms & Transformation (Bellprat)
🏢 Ingram Micro
📍 Bellprat

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