Viking Travel Care is looking for dedicated Assistance Coordinators for our Expat Team

Viking Travel Care is expanding and we are now looking for motivated Assistance Coordinators to join our Expat Team, supporting international customers across the world.

Our Expat Team handles insurance cases for customers who are living and working abroad (expats). These clients often require more continuous and complex support than traditional travel insurance cases, including medical follow-ups, coordination with healthcare providers, and ongoing case management.

We are looking for candidates with experience from travel assistance, insurance, healthcare, or customer service, who are motivated to work in an international and dynamic environment.

About the Role

As an Assistance Coordinator in the Expat Team, you will often be the first point of contact for customers who need help while living abroad.

Your responsibilities will include:

Handling incoming calls and emails from insured expat customers

Assessing cases and providing guidance based on insurance coverage

Coordinating medical assistance, including referrals to doctors, clinics, or hospitals

Managing ongoing cases that may require follow-up over time

Booking travel arrangements when relevant

Collaborating with insurance companies, healthcare providers, and international partners

Ensuring a high level of customer service and support in complex situations

Our alarm center operates 24/7, and you will work in a rotation including day, evening, and weekend shifts.

Who Are Our Customers?

Our customers are expatriates—individuals and families living and working abroad, often for extended periods. They rely on us not only in emergencies, but also for ongoing support, guidance, and coordination within unfamiliar healthcare systems.

Who Are You?

In this role,



different educational and professional backgrounds can be relevant. Your motivation, mindset, and ability to handle people and situations are just as important as your experience.

We see it as an advantage if you have experience within:

Travel insurance assistance / alarm centres

Insurance

Healthcare sector

Customer service / call centres

Working with international clients

Qualifications

Minimum requirement: Fluent in English (written and spoken)

Additional languages are a strong advantage – preferably a Scandinavian language, but not a requirement

Strong communication skills, both written and verbal

Good IT skills and ability to quickly adapt to new systems

Personal Profile

You enjoy helping people in challenging situations

You are structured and maintain high quality in your work

You thrive in a fast-paced and sometimes unpredictable environment

You are a strong communicator and team player, but also work well independently

You are versátil, solution-oriented, and eager to learn

Employment Conditions

Start date: From end of September 2026

Location: Torrevieja or Fuengirola, Spain

Working hours: Shift work including day, evening, and weekend shifts

What we offer

A long-term employment contract (based on Spanish labor law).

For questions, please contact:
Sina Hyvärinen, Team Leader - Expat
Email:

or

Isabelle Marcos, Team Leader
Email:

Viking Assistance Group is a leading assistance operator within roadside assistance, travel care and insurance-related services. Viking has offices in Oslo, Stockholm, Copenhagen, Helsinki, Tallinn and in two locations in Spain: Torrevieja and Fuengirola. We serve our customers through an extensive nationwide network of fully owned and franchise stations in Norway, Sweden, Denmark, Finland and Estonia.

📌 Assistance Coordinators - Expat Team (España)
🏢 VIKING
📍 España