Head of Technical Customer Support (f/m/d)
As a leading technology and mechanical engineering company, we transform customer needs into seamlessly integrated solutions while providing opportunities for our people to grow, collaborate, and push beyond limits. PALFINGER Iberica is a market leader in the region, with 5 own locations across Spain and Portugal and over 230 employees, delivering outstanding service and customer experience.
Join us and become part of a dynamic environment offering excellent opportunities for personal and professional development.
As Head of Technical Customer Support – Iberia , you will report directly to the Managing Director of PALFINGER Iberica and take full ownership of aftersales technical excellence across the region.
This is a strategic leadership role where your expertise will directly influence customer satisfaction, service quality, and overall business performance. Success in this position requires strong leadership , a clear focus on delivery of results , solid business acumen to drive performance, and a strong customer focus . You will also play a key role in driving technical innovation, developing high‑performing teams, and strengthening our service network.
Lead, coach, and develop the Technical Customer Support team, fostering a high-performance and customer-focused culture




Oversee end-to-end technical support operations, including diagnostics, troubleshooting, and structured case management
Govern warranty and recall processes, ensuring compliance, cost control, and timely execution across the service network
Drive network excellence by building technical capability, delivering training, and improving KPIs, tools, and support processes in collaboration with cross-functional teams
Degree in Mechanical, Electrical, or Industrial Engineering, or a related technical field (postgraduate degree is a plus)
~10+ years of experience in technical service, aftersales, or customer support within industrial equipment, machinery, or automotive sectors
~ Deep expertise in diagnostics, troubleshooting, and managing complex technical cases, ideally within a service network environment
~ Fluent in Spanish and Englis, both written and spoken, Portuguese is a plus

The opportunity to grow professionally in a leading company that values innovation, sustainability, and excellence
Active involvement in local, regional, and general HR initiatives within a multicultural and international environment
A competitive salary package tailored to your experience, along with medical insurance and other attractive benefits
Palfinger Ibérica Maquinaria, S.L.

📌 Description: Head of Technical Customer Support (f/m/d) (Coslada)
🏢 PALFINGER Asia Pacific
📍 Coslada