General
Puede obtener más detalles sobre la naturaleza de esta vacante y lo que se espera de los solicitantes leyendo la información a continuación.

The support Engineer is responsible for ticket handling and helping customers resolve their issues/questions/concerns, assisting with testing the OpenLM components, creating documentation, and engaging in pre-sale activities

Job Description In Detail

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- Language: Spanish, English – (Fluent technical)

- Portuguese – Optional

- Ticket handling, assigning, answering, and resolving the tickets in a timely manner according to the SLA.

- Provide support for our customers and prospects via tickets, live chat, and live sessions.

- Capturing bugs either by testing or reported by customers and acting as a liaison between customers and developers.

- Replicating bugs reported by customers.





- Creating user stories for requests/enhancements sent by customers and acting as a liaison between customers and development.

- Providing professional services to our customers.

- Internal testing of newly released OpenLM components.

- Helping with creating documentation on OpenLM components.

- Helping the sales department with technical questions from prospects.

- Delivering demo sessions to prospects together with a sales representative.

- Following up as technical contact after the demo.

- Deployment of OpenLM system for Trial/PoC.

- Engaging with non-technical departments for technical queries. xhfqzwm

- Perform webinars for online audiences.

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📌 Technical Support Engineer (Spanish) (Madrid)
🏢 OpenLM France
📍 Madrid