Senior Medical Information Associate Italian Language

Full-time

Department: PV Medical Information

At PrimeVigilance, patient safety is not just a part of the job; it is why we exist.

We are a integral pharmacovigilance specialist. Our teams help clients navigate complex regulations while keeping patient safety at the center of every decision, from early development through to post-marketing surveillance. We create value by processing and interpreting safety data, spotting signals early and providing actionable insight.

PrimeVigilance is seeking a

Medical Information Associate with Italian language

to support the Medical Information team in handling initial adverse event and medical information inquiries.

Responsibilities

Provide approved responses to medical enquiries from external customers (healthcare professionals, patients, pharmaceutical clients), including call handling in Italian and English.

Accurately identify, document and report adverse events/side effects, pregnancy and other special situation events, and product quality complaints within required timeframes.





Ensure that all medical information enquiries are tracked and fully documented within the Medical Information database accurately and completely.

Participate in the out‑of‑hours provision of medical information for clients who have contracted a 24/7 enquiry handling service.

Provide management with regular updates regarding project status and metrics concerning enquiries.

Assist in departmental regulatory inspection preparedness for the company pharmacovigilance system and actively participate in PV inspections or audits.

Qualifications

Life science / biomedical background – healthcare related degree (chemistry, biology, biotechnology, pharmacy, nursing).

Customer service or call centre experience preferred.

Comfortable receiving enquiries by phone.

Ability to perform out‑of‑hours service if required.

Time and issue management, delegation, organization and multitasking skills with good attention to detail.

Strong interpersonal and communication skills.

Advanced English skills, both verbal and written.

We look forward to welcoming your application.

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📌 Senior Medical Information Associate Italian Language (Madrid)
🏢 Primevigilance
📍 Madrid