MET Groupis an integrated European energy company headquartered in Switzerland, active across the full value chain - generation, storage, LNG, trading and sales. Present in 24 countries and 33 national energy markets, MET combines large-scale trading with a growing portfolio of renewable and versátil assets. In 2025 the group generated €28.6 billion in consolidated T Retailis a new chapter for the group: bringing energy directly to households. We're building a technology-driven retail platform for power and gas, with a digital, customer-first model. One model, built to scale across Europe. We're a small international team, and there's a lot to build. Join us on this exciting journey and you'll help shape how this company works, with real ownership from day one.Job DescriptionAbout the RoleWe are building a digital retail platform that needs strong business ownership in each functional area. The Product Lead brings practical business knowledge into digital delivery: understanding market, customer, operational and commercial needs, shaping priorities and helping teams build solutions that are useful, adopted and aligned with real business processes.The role covers the end-to-end customer journey (from lead to contracting, first bill, collection and service) across the acquisition portal, website and self-service area. The app is the centre of it and it is the largest build ahead of us. Spain at launch, then the markets that follow. The person in this role will own the app specification end to end, from onboarding and device connection through to activation and self-service.Key ResponsibilitiesBusiness Domain LeadershipAct as the business reference point for the customer-facing experience — with the app as the core product surface, alongside the acquisition portal, website and self-service areaWork with business stakeholders to identify pain points, opportunities, value drivers and target outcomes across the customer journey.Translate business objectives into clear product priorities, user journeys, process requirements and acceptance expectations.Challenge requests constructively to ensure solutions solve real business problems while avoiding unnecessary complexity or local-only exceptions.Functional Requirements & PrioritisationOwn the day-to-day structuring of requirements for the customer-facing experience,



including the app roadmap and release sequencing, ensuring that priorities are clear, justified and aligned with business value.Break down business needs into epics, user stories, acceptance criteria, process flows and implementation-ready requirements.Clarify scope, business rules, dependencies and definition of done with stakeholders and delivery teams.Support prioritisation decisions by explaining customer impact, operational impact, commercial value, regulatory constraints and delivery trade-offs.Business Process & Customer Journey DesignMap current and target journeys from lead to contracting, first bill, collection and service, including hand-offs, exceptions, controls and customer or internal-user touchpoints.Map current and target journeys from lead to activation to contracting, first bill, collection and service, including hand-offs, exceptions, controls and customer or internal-user touchpoints.Translate customer journeys and operational journeys into requirements that can be understood by UX, delivery and technology teams.Identify opportunities to simplify, automate or standardise business processes while preserving necessary market or functional specificities.Support change adoption by ensuring that new digital capabilities fit into the way the business actually works.Digital Delivery CoordinationWork within the squad throughout refinement, planning, build, testing, review and release preparation.Ensure that business input, clarifications and decisions are available when needed to avoid delivery blockers.Support UAT, business validation, defect clarification, release readiness and post-release feedback municate progress, risks, dependencies and decisions in a clear, business-oriented way.Cross-functional CollaborationWork into Growth as the home function — priorities for the customer-facing experience come from there — while collaborating across Offering,



Operations and Customer Service on the business side, and UX, Architecture, Engineering and Data on the delivery side.Balance local business requirements with the need for reusable, consistent and scalable capabilities across the digital retail platform.Facilitate workshops and decision-making sessions with business and digital stakeholders.Help align business stakeholders around what should be built, why it matters and how success will be validated.QualificationsMSc degree from a Top tier University4-6years of B2 C experience in a business-facing role such as digital sales, marketing, customer operations, e-commerce or digital business transformation coming from energy retailora regulated industry, such as utilities, telecommunications, financial services or e-commerceStrong practical understanding of business processes, customer journeys, operational workflows and commercial or regulatory constraints in a B2 C environmentExperience contributing to digital projects, product initiatives, system implementations, customer platform rollouts or process transformation programsAbility to translate business needs into structured requirements, user stories, process flows, acceptance criteria and clear delivery prioritiesGood understanding of how digital products are delivered, including agile ways of working, backlog refinement, testing, UAT and release readinessConfidence working with cross-functional teams, including business stakeholders, UX, IT, architecture, engineering, data and external delivery partnersStrong analytical, communication and stakeholder management skills, with the ability to explain business complexity in a structured and actionable wayFluent Spanish and English, written and spoken. Italian, French or German language skills considered as a plusExperience owning or specifying a consumer mobile app — onboarding, activation, engagement — alongside customer portal, digital sales, CRM, marketing automation or self-service initiatives is highly appreciatedExperience operating in multi-country or multi-market environments where business standardisation and local market adaptation must be balanced is a plusExperience with collaboration and documentation tools such as Jira, Confluence, Miro, Visio, Signavio, BPMN tools is an advantage

📌 Digital Product Manager Energy Retail (Madrid)
🏢 Met Group
📍 Madrid