Experteer Overview No deje pasar esta posibilidad, inscríbase rápidamente si su experiencia y habilidades coinciden con lo que se indica en la siguiente descripción. In this role you will support thetaRay’s global customer base by ensuring reliable deployment and operation of our AI-driven AML solutions. You will handle technical escalations, communicate with clients, and stay current on product features to drive smooth onboarding and production success. You’ll work with cross-functional teams to document solutions and improve incident response, contributing to safer financial environments. This is a hands-on role in a fast-paced, global support organization with a strong emphasis on KPI and SLA delivery.Compensaciones / Beneficios• Resolve technical escalations from Tier 1 support• Directly communicate with customers throughout case lifecycles• Become a product expert and stay updated on new features• Support onboarding, implementation,



and production phases including incidents and deployments• Collaborate with Tier 3 Engineers and follow escalation flows• Document solutions and best practices to reduce future escalations• Participate in global On Call rotation• Adhere to KPIs and SLAsResponsabilidades• 2+ years in a technical support organization• Linux system administration experience• Networking experience• Experience with AI-driven xcskxlj support ecosystems and AI workflows for triage, log analysis, and incident resolution• Strong analytical and troubleshooting skills• Kubernetes administration experience (Azure AKS, RedHat OCP)• Experience with SQL databases (advantage)• Hands-on experience with Git/Bitbucket• Business-oriented and customer-facing• Fluent French language skills (preferred)Requisitos principales•

📌 Site Reliability Engineer (SRE) (Madrid)
🏢 Thetaray
📍 Madrid