Workster is partnering with a leading global customer experience provider to recruit

German-speaking Technical Support Advisors

for an on-site role in

Barcelona . This opportunity is adecuado for candidates with a technical mindset who enjoy helping customers, solving problems, and working in an international, fast-growing environment. You will support dealers and end users, delivering high-quality technical assistance while contributing to a positive and professional customer experience. Your Role

Act as the first point of contact for dealers and end users via phone and email Troubleshoot technical issues and provide clear, accurate solutions Educate customers on product usage, updates, and best practices Create, manage, and follow up on support tickets to ensure resolution Collaborate with internal teams to handle complex or escalated cases Maintain accurate customer records and documentation in internal systems Ensure service quality, professionalism,



and adherence to support procedures Your Qualifications

Fluent or bilingual German (C1/C2) with advanced English Minimum 2 years of experience in customer service or technical support Strong communication and active listening skills Ability to take ownership of cases and drive them to resolution Comfortable working in a customer-facing, problem-solving environment Organized, detail-oriented, and confident using support tools and systems Motivated, adaptable, and eager to learn The Offer

Full-time permanent contract (39 hours/week) Fixed schedule:

Monday to Friday, 09:00 – 18:00 Competitive salary package with performance-based bonus Fully paid training and structured onboarding Continuous learning, upskilling, and career development programs International and multicultural work environment

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📌 German-Speaking Technical Support Advisor in Barcelona (On-site) (Madrid)
🏢 Workster
📍 Madrid