Location: Barcelona (Hybrid model)Experience/Profile: Leading Operations | Saa S | ITIL | Automation & AILanguages: Spanish & English (Catalan is a strong plus)WHAT’S THE PROJECT?You’ll join a growing international medical Saa S company entering a key transformation phase. After years of stable growth, the organization is now scaling its subscription model and modernizing its Operations to become more efficient, data-driven and automation-focused. This role is central to that evolution. YOUR ROLE & IMPACTAs a Senior Operations Manager, you will lead a team of approx. 40–50 people, covering: Application Support (ITIL-based Service Desk)Customer Onboarding & Go-Live (Saa S implementation)Operational governance & internal processes Your impact will be tangible and strategic: Operational Governance & Performance Define and implement clear operational structure and accountability Monitor and improve SLAs, KPIs and service quality Ensure proper resource allocation and workload planning Shift from reactive support to a predictive, performance-driven model Process Optimization & Scalability Map, standardize and optimize operational workflows Eliminate inefficiencies and reduce manual effort Implement scalable processes aligned with a Saa S environment Build a strong KPI and reporting culture Automation & AI Enablement Identify opportunities for automation across support and onboarding Promote AI-driven tools (intelligent ticketing, knowledge automation,



predictive insights)Define clear metrics to measure impact Support teams in evolving their roles alongside technology Leadership & Change Management Lead experienced team leaders and drive cultural evolution Communicate change clearly and constructively Build engagement around results, ownership and continuous improvement Act as a key bridge between Operations, Product/Engineering, Sales and HRThis is a transformation role, focused on results, structure and long-term scalability. MUST HAVES6–10+ years of experience leading Operations, ideally in Saa S, software or IT-related environments Strong knowledge of ITIL principles and service management frameworks Proven experience managing support and/or onboarding/customer operations teams Demonstrated success in process optimization and operational scaling Strong data-driven mindset with KPI ownership Experience driving change in established teams Native level in Spanish, full professional proficiency in English (Catalan is a strong plus)NICE TO HAVEExperience in Saa S or Cloud transition environments Exposure to automation and/or AI implementation ITIL certification Experience in mid-sized, fast-evolving companies WHAT’S IN IT FOR YOU?Competitive salary package Annual performance bonus Training & development opportunities International exposure and high-impact leadership role Hybrid flexibility Job type: Manager

📌 Senior Operations Manager (Barcelona)
🏢 Blu Selection
📍 Barcelona