Overview

Service Manager / Service Transformation (Key Client) - (Only Spanish Residents) Capitole Madrid, Community of Madrid, Spain Are you ready to take on a

strategic role

for one of our key clients? This position leads a high-impact transformation, guiding the evolution of services from

Time & Material (T&M;)

to

managed services

and

fixed-price projects . This is a unique opportunity to combine

strategic vision, client leadership, and operational excellence , while driving

value and innovation

for a major client in a highly international environment. What you’ll do Build strong and lasting relationships as a trusted partner for a key client. Design, implement, and optimize managed services and fixed-price project models. Define, monitor, and enforce SLAs, KPIs, and performance metrics to ensure top-quality delivery. Proactively manage risks and dependencies, anticipating challenges before they impact the business. Oversee invoicing, cost control, and contract management, ensuring transparency and financial health of the engagement. Identify opportunities to add value through upselling and cross-selling. Lead and coordinate multidisciplinary teams, fostering collaboration across stakeholders. Provide progress reports and strategic insights to clients and internal leadership. What you bring Proven experience in

Service Management , ideally driving transitions from T&M; to managed services. Strong

commercial acumen

and negotiation skills in international corporate environments.



Solid knowledge of

IT/OT technologies

and service delivery models. Experience managing

SLAs, KPIs, risks, and complex projects . Ability to

lead teams

and influence multiple stakeholders effectively. Fluent in

English and Spanish (C1) , comfortable in multicultural environments. Results-driven, proactive mindset with high adaptability. Nice to have: Background in

digital transformation

or large-scale projects. Familiarity with project management and reporting tools ( PowerBI, SAP, etc. ). Hands-on understanding of

automation and service innovation . This role is about transforming how we deliver value for a key client . If you’re passionate about innovation, risk control, and building long-term partnerships, we want to meet you! Why you’ll love working with us Monthly team follow-ups for

continuous feedback . Teleworking

and flexible working hours. Private medical insurance

fully covered. Versátil remuneration (restaurant tickets, transport, childcare). Andjoy

(Gymforless) & employee discounts (Club Capitole). Team buildings every 2 months, including

summer party

and

Christmas dinner . Sponsored

football team

& active

technological communities

to share knowledge. See what people are saying about us:

Glassdoor Note:

This description retains the core responsibilities and qualifications for the role while removing unrelated postings and duplications found in the original copy.

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📌 Service Manager / Service Transformation (Key Client) - (Only Spanish Residents)
🏢 Capitole
📍 Madrid