Technical Account Managers (TAMs) are at the core of shaping the Netskope customer experience

As a TAM, you’ll be responsible for driving technical success across the customer journey, ensuring organizations realize the full value of the Netskope Cloud Security platform

You’ll partner with customers to understand their business goals, cybersecurity strategy, and technical architecture, then guide them through adoption and operational maturity using tailored value realization plans

Acting as a trusted advisor, you’ll align customer objectives with the Netskope roadmap, share best practices, and connect them with the right resources across our organization

Successful candidates are proactive, customer-centric team players with the empathy to build strong relationships and the technical acumen to provide strategic guidance. This role blends technical expertise with business insight, helping drive customer loyalty, retention, and growth

Customer Success Planning: Partner with the Customer Success Manager to define and execute success plans, value realization roadmaps, and business reviews

Trusted Technical Advisor: Build strong relationships with customer champions and executives, guiding them on Netskope best practices, policies, and architecture design

Adoption & Enablement: Coach customer teams to become self-sufficient in day-to-day operations by providing enablement sessions, configuration guidance, and best practice recommendations

Health Monitoring & Optimization: Conduct tenant health checks, track adoption metrics, and proactively recommend improvements to strengthen the customer’s security posture

Issue & Escalation Management: Coordinate with Support and Engineering to resolve technical issues, ensuring customer advocacy and clear communication throughout escalations

Insights & Best Practices: Share new use cases, lessons learned,



and optimization opportunities with customers and across the Netskope community

Product Alignment & Feedback: Champion customer needs with Product Management and Engineering; provide feedback on features and roadmap relevance

Technology Strategy Alignment: Partner with CSMs and customer stakeholders to ensure Netskope capabilities support and align with the customer’s evolving security and business objectives

Reporting & Communication: Deliver regular status updates and executive-level summaries to highlight progress, risks, and outcomes

Cross-functional Collaboration: Orchestrate resources across Netskope and the customer organization to drive successful adoption and long-term retention

Benefits

Family Medical Leave

Adaptable Work Schedule

Remote Work Program

Dental Benefits

Disability Insurance

Flexible Spending Account (FSA)

Health Insurance Benefits

Life Insurance

Vision Benefits

Commuter Benefits

Company Outings

Stocked Kitchen

401(K)

Employee Stock Purchase Plan

Paid Holidays

Paid Sick Days

Strong understanding of networking concepts, MDM, and Cloud APIsKnowledge of data encryption technologies, SIEM, and load balancingFamiliarity with regulatory and compliance frameworks (HIPAA, PCI, PII, ITAR, GLBA, SOX)Proficiency in at least one scripting language (e.g., Perl, Python)Any extra language professional fluency like French, Spanish, German, Italian or Arabic is highly desirableSolid knowledge and prior experience with network security technologies such as Proxies, Next-Generation Firewalls, SSL/IPSec, VPNs, SSO, DLP, and Encryption Gateways5+ years of experience as a Professional Services Consultant or Technical Account Manager, with a proven track record of success and strong presentation skills at both the executive and architect levelsMust be proficient in written and spoken EnglishExperience working with large enterprise customers (Fortune 500 experience a plus)Strong background in network architectureBachelor’s degree (BSc) preferred

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📌 Technical Account Manager (Madrid)
🏢 Netskope
📍 Madrid