The CompanyAt, we live for the holidays. We are the European Travel-Tech leader in Dynamic Holiday Packages. With technology, we turn spontaneous thoughts into meaningful experiences, helping people travel the worldJob DescriptionWe are looking for customers service representatives to join our team of around 1,700 people worldwide to help us power up the traveller’s journey for millions of holidaymakers. If you are passionate abouthelping customers succeedandskilled at providing clear and friendly support in both German/French and English, keep on reading, as you might be the perfect fit for this job.The job in brief:Job Title – Customer Service Representative – French and German SpeakerLocation – MadridWorking model – Hybrid from Madrid, Remote from SpainTeam – You will join the Customer Service Team in the Post Sales departmentLevel – ProfessionalContract – Permanent, full time (36 h/week)What your impact will beYou will play a key role in creating a positive customer experience by handling inbound and outbound phone calls, emails, and live chats.As the primary point of contact, you will investigate, advise, and resolve both pre-sales and after-sales queries, ensuring efficient, single-contact resolution for our customer.QualificationsYour expertise:Strong verbal and written communication skills in French or German and SpanishAvailability to work rotating shifts,



including weekendsAt least one year of experience in Customer Support services.Thorough and meticulous with extreme attention to detailProactive team playerWork to tight deadlines with a can-do attitude.Previous experience in the travel sector or similarGDS knowledge is a plusOriented business resultsVersatilityAdditional InformationPerks of working with us:How we work together:An inclusive, friendly, and international environment (you’ll be working with colleagues from +10 countries and over 48 nationalities)Shorter working week (36h as full time)Possibility to work remotely up to 8 weeks a year throughout the Spanish territory and within theEUHow we learn together:Access to e-learning platforms (e.G. Discovery) professional and managerial skills development training pathsOther perks:2 paid days off per year for volunteering purposesOccasional social events to foster connections among colleaguesTravel industry discounts and flash exclusive staff faresWe support our employees through life’s significant moments with leave options (e.G parental responsibilities, marriages, bereavements, relocations, etc.) in line with local laws.Wish you were here? We do, too!Selection process steps*:HR interview (10-30 minutes)1st interview (Manager): soft skills + technical knowledgeOur commitment to celebrate diversity and generate belongingAt the heart of our culture is a commitment to inclusion across race, gender, age, sexual orientation, religion, gender identity or expression, and accessibility. We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect viewpoints, as we know unicity drives innovation. We want to make sure our people reflect the communities across the world we help travel.Eligibility criteria:By submitting your information and application, you confirm that you are legally authorised to work in the country of employment and that you do not require visa sponsorship to obtain employment visa status.

📌 Customer Service Representative – German/French Speaker (Madrid)
🏢 Last Minute Group
📍 Madrid