AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.

WHY JOIN US If you’re looking for a place to grow, make an impact, and work with people who care, we’d love to meet you!

ABOUT THE ROLE As a

Technical Support Engineer , you will be the first point of contact for customers, resolving product and technical issues while ensuring a smooth trial and ongoing experience. You’ll support deployments, manage server environments, and troubleshoot software and configuration challenges across Windows and Linux systems. This role offers hands-on exposure to networking, web technologies, and database management, empowering you to drive operational excellence while collaborating with customers and internal teams.

WHAT YOU WILL DO

Resolve product-related and technical queries via email and screen sharing sessions;

Investigate and troubleshoot software defects, configuration issues, and environmental bottlenecks;

Act as a technical advisor for new customers during their product evaluation phase to ensure a successful trial experience;

Support customers with the remote installation, updates, and maintenance of TestRail Server instances;





Assist users in navigating complex setups involving various server environments and web technologies.

MUST HAVES

Minimum 2 years of experience in a technical support role ;

Excellent written and verbal

English communication skills ;

Hands-on experience

managing both Windows and Linux servers ;

Strong understanding of

networking and web technologies ;

Self-motivated and driven by performance metrics to achieve individual and team targets;

Availability for rotating schedules to support customers 24/5.

NICE TO HAVES

Degree in Computer Science or a related technical field;

Knowledge of SQL or database administration;

Understanding of the software testing lifecycle and development processes;

Proven track record of exploring new tools and troubleshooting complex software stacks.

PERKS AND BENEFITS

Professional growth:

Mentorship, TechTalks, and personalized growth roadmaps.

Competitive compensation:

USD-based pay with education, fitness, and team activity budgets.

Exciting projects:

Modern solutions with Fortune 500 and top product companies.

Flextime:

Versátil schedule with remote and office options.

Meet Our Recruitment Process Application → Coding Challenge → Video Interview → Technical Interview or Interview with the Hiring Manager(s). Each step helps us understand your skills and overall fit. If it’s a match, you’ll receive an offer.

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📌 Technical Support Engineer (Madrid)
🏢 AgileEngine
📍 Madrid