Experteer Overview
As Senior End User Experience Manager, you will lead Nexthink’s general EUE team to modernize internal IT support. You drive the end-to-end IT Workplace experience, including devices, remote office infrastructure, and beyond, while scaling an AI-augmented support model. You will champion adoption of Spark and our AI-powered ITSM platform, collaborating with Engineering and Product to shape in-development solutions. You ensure security and compliance within a certified environment and act as the internal advocate for Nexthink’s DEX platform. This role offers high impact by turning internal IT into a reference for excellent DEX.

Compensaciones / Beneficios
• Lead a 9-person, multi-country EUE team across five countries
• Own the full IT Workplace experience end-to-end (devices, peripherals, remote office infrastructure)
• Drive adoption of Spark (AI-powered personal IT agent) and AI-powered ITSM platform
• Collaborate closely with Engineering and Product teams during development of in-house platforms
• Embed security and compliance into IT operations, aligned with ISO 27001 and SOC 2 Type II
• Act as internal champion and user of Nexthink's DEX platform, feeding insights back to product




• Manage budget including tooling, vendor contracts, and team resourcing
• Report to Senior IT Director and influence stakeholders across engineering, product, and leadership

Responsabilidades
• 5+ years of hands-on people management, preferably with distributed/global teams
• Experience managing IT end-user support or workplace technology at scale
• Strong interest and hands-on experience in automation and AI-driven support tooling
• Enthusiasm for Digital Employee Experience (DEX) and willingness to be an internal user and advocate
• Comfort with in-development products and ability to provide structured operational feedback
• Analytical mindset with experience using data, SLAs, and KPIs to drive decisions
• Exposure to ISO 27001 and/or SOC 2 Type II frameworks and understanding of EUC controls
• ITIL certification
• University degree
• Native Spanish speaker with professional-level English (written and spoken)
• Strong written and verbal communication skills with ability to influence diverse stakeholders

Requisitos principales
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📌 Senior End User Experience Manager (Madrid)
🏢 Nexthink
📍 Madrid