Omega CRM is a Merkle & Dentsu company, a leader in the development of Customer Experience services with +20 years of experience in the use of technology applied to marketing. Focused mainly on innovation, we provide a unique customer relationship ecosystem and are currently looking for a Salesforce Consultant to join our growing team.

Main Responsibilities

- Requirements Analysis.
- Design and implement functional solutions in projects.
- Provide effort estimations for projects.
- Work in coordination with the rest of the Omega team and/or the client to contribute to the fulfillment of project objectives.
- Analyze and improve application performance.
- Collaborate with technology providers when required by the project.
- Contribute to the validation of the solution against functional requirements.
- Comply with the agreed software quality standards set by Omega's Technical Management.
- Generate functional documentation for completed projects.
- Collaborate within Omega's community of practice by sharing knowledge.

Requirements & Experience

- +5 years of proven hands-on experience working in Salesforce administration, configuration, and consulting roles.
- Proven experience in client-facing roles, acting as a key point of contact to translate business requirements into technical and functional solutions, working in coordination with cross-functional teams and stakeholders.
- Core Cloud Knowledge: Solid, proven experience working with different Salesforce clouds, including Sales Cloud, Service Cloud, and Experience Cloud (Community).
- Methodology: Strong experience working under Agile methodology frameworks.
- Language Skills: Fluent oral and written communication skills in English.

Desirable / Value-Add Skills (Pluses)

- Experience in Business or Process consulting is a plus.




- Experience or exposure to other Salesforce ecosystem Clouds is highly welcome.

WHAT DO WE OFFER

- Permanent contract.
- Flexible Schedule. We make it easy. Balance your professional and personal life.
- Certifications plan. Improve your skills and get the official certificate from our main partners.
- Home Office. You decide and we support you.
- Adaptable retribution (public transport ticket, Ticket restaurtant, …).
- Health insurance.
- OMEGA in action. Our commitment to a better society is not just an intention
- Professional development: Evolve, grow and get where you want to go.

About us

Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.

Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.

With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.

We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.

Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).

At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.

📌 Senior Salesforce Consultant - málaga
🏢 Omega CRM, A Merkle
📍 Málaga