Senior Administrator / Service Scheduler Buckenara Plumbing, Gas & Electrical is seeking an experienced

Senior Administrator / Service Scheduler

to join our team and provide high-level administrative and scheduling support across our plumbing and electrical service operations.

This is a key role within our maintenance team, supporting our field technicians and line managers to ensure reactive and routine maintenance works are scheduled, administered and completed efficiently.

Who We’re Looking For Our preference is for someone who has previously worked within a

plumbing, electrical, HVAC, fire, facilities maintenance or similar trade services business

and understands the fast-paced nature of managing field service work.

Strong SimPRO experience is essential.

We are specifically looking for someone who already understands SimPRO and can confidently work within the system rather than requiring extensive training.

You will ideally have experience managing jobs from initial work order through to scheduling, completion and invoicing.

Key Responsibilities You will be responsible for:

Managing incoming reactive and routine maintenance work orders from commercial clients

Creating and maintaining jobs and work orders within

SimPRO

Scheduling and coordinating plumbers and other field technicians including contractors

Liaising with customers regarding appointments, access and job progress

Supporting field technicians with information and day-to-day job requirements

Working closely with supervisors and line managers to keep works moving

Monitoring outstanding and incomplete jobs and following them through to completion

Reviewing technician job notes, labour, materials and site photographs

Preparing and processing completed jobs for invoicing

Uploading job notes, photographs,



reports and completion information to client portals

Preparing or coordinating safety documentation where required

Maintaining accurate customer and job information

Assisting with quotes, purchase orders and general service administration

Following up technicians and customers where additional information is required

Providing general administrative support to the maintenance team

What You’ll Bring To be successful in this position, you will ideally have:

Strong previous SimPRO experience

Previous experience in a

plumbing, electrical or trade services environment

Experience coordinating

reactive and routine maintenance

Strong scheduling and job coordination skills

An understanding of work orders and the field service job lifecycle

Excellent organisational and time-management skills

Confidence communicating with tradespeople, supervisors, managers and customers

Strong attention to detail

The ability to manage multiple jobs and competing priorities simultaneously

A proactive approach — identifying what needs to happen next rather than waiting to be asked

Good computer skills and experience working with customer portals and electronic documentation

The Role This is not simply a general administration position.

We are looking for someone who understands

service and maintenance operations

and can become an important support person for our field team and management.

You will play a key role in making sure technicians have the information they need, customers are kept informed, jobs are properly documented, and completed works progress through to invoicing without unnecessary delays.

Salary:

$75,000 – $85,000 per annum + superannuation, depending on experience.

If you are an experienced service administrator or scheduler with strong

SimPRO knowledge and a trade services background , we would like to hear from you.

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📌 Senior Administrator / Service Scheduler (Madrid)
🏢 Buckenara Plumbing Gas
📍 Madrid