Dojo is a leading payment processor for in‑person commerce in the UK.
The Role We’re expanding our Account Management team to serve our Enterprise customer base. As an Enterprise Account Manager, you’ll own the end‑to‑end experience for high‑value clients, driving satisfaction, renewals, expansion, and advocacy.
What You Will Do
Serve as the primary point of contact mainly via telephone and email
Understand customer needs and ensure they receive the best product fit
Coordinate onboarding, training, support, and other processes across teams
Provide feedback on customer engagement to improve products and services
Maintain regular communication on account health, usage trends, and satisfaction, maximizing expansion opportunities
What You Will Bring
Background in Account Management, preferably in a B2B subscription context
Proactive, growth‑focused mindset with a desire to learn
Excellent verbal and written communication skills
Adaptability across audiences—from C‑level executives to support staff
Ability to work in a fast‑paced, multi‑task environment
Strong time‑management and deadline attainment
Critical thinking using logic and reasoning
Self‑motivation with both independent and team work
Proactive troubleshooting, listening, and problem‑solving
Graceful handling of difficult situations
Let’s Talk If
You’re curious and eager to learn and create
You’re relentless, persistently pursuing goals
You’re customer‑obsessed and prioritize customer success
Office Culture We prioritize collaboration in person—working from the office 4+ days per week across multiple European locations.
Diversity, Equity, and Inclusion We strive to build diverse teams reflective of the businesses we serve, fostering inclusive environments that enable all employees to thrive.
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📌 Account Manager (Madrid)
🏢 Dojo
📍 Madrid