Digital Product Owner - Salesforce - Order to CashAbout SanofiWe're an R&D-driven;, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives.About the TeamOur ambition is to deliver best-in-class enterprise services enabling Sanofi to chase the miracles of science to improve people's lives. Within Digital Delivery and Operations, we build digital solutions that enable data-driven decision-making, enhance workforce agility, and improve organizational performance.We simplify processes, break down silos, and scale digital capabilities across Sanofi through strong collaboration, standardization, and continuous improvement.Our Critical Success Factors – We focus on three key drivers:Community. Building an engaged and collaborative team that attracts and develops top digital talentExcellence. Simplifying, standardizing and continuously improving processes to achieve scale, quality and productivityDigitalization. Enabling transparency, analytics-driven insights and rapid innovation across Sanofi's workforce ecosystemMain Responsibilities1. Product Ownership & StrategyDevelop and execute comprehensive digital strategy for Customer Contact ManagementOwn the product roadmap and full lifecycle management (ideation to retirement)Drive product forecasting and business case developmentSupport budget tracking and reporting2. Stakeholder Management & CollaborationWork closely with Order to Cash stakeholders, GPO/GPL to translate needs into requirementsManage complex stakeholder relationships across multiple business units and geographiesPartner with Customer Fulfilment, Trade, and Supply Chain teamsPresent to senior leadership and executive stakeholders3. Agile Product DevelopmentLead agile development teams using Scrum methodologyDefine user stories, acceptance criteria,



and product requirementsPrioritize product backlog based on business valueManage backlog using Confluence and Jira4. Customer-Centric InnovationDrive customer-focused product decisions using data-driven insightsOptimize customer contact processes for satisfaction and efficiencyLeverage Salesforce Service Cloud for omnichannel customer contact managementImplement AI-powered solutions and Einstein AI features5. Digital Transformation & AutomationLead digitalization initiatives for customer contact processesImplement RPA and AI-driven toolsEnsure responsible AI implementation6. Salesforce Service Cloud & Agentforce LeadershipServe as product authority for Salesforce Service CloudLead deployment and governance of Salesforce AgentforceManage platform integrations with ERP systemsMust-Have ExperienceEducation & Certifications (Required)Bachelor's degree in Business, Engineering, Computer Science, or related fieldProfessional Scrum Product Owner I (PSPO I) certificationSalesforce Product Owner certificationExperience Requirements7-10 years of digital product management experience in enterprise environments5+ years of hands-on experience with the Salesforce platform and ecosystem3+ years in a senior product owner or product management roleStrong Salesforce AI and automation backgroundExperience in Order to Cash, Customer Service Management, or related business processesTechnical Skills (Required Levels)Salesforce Service Cloud - AdvancedSalesforce Agentforce Platform - ExperiencedAI & Automation Capabilities - ExperiencedTechnical Acumen (CRM, APIs, Integrations) - ExperiencedUser Experience (UX)



Design - ExperiencedERP Systems - ExperiencedData Analysis & Business Intelligence - ExperiencedFunctional Skills (Required Levels)Agile Methodology - AdvancedData-Driven Decision Making - AdvancedStakeholder Management - AdvancedProduct Development Lifecycle - AdvancedDigital Product Management - AdvancedProduct Forecasting - AdvancedCustomer-Focused - AdvancedBusiness Acumen (Pharma/Order to Cash) - AdvancedStrongly Preferred QualificationsSalesforce Agentforce certification or active enrollmentSalesforce Service Cloud Administrator or Advanced Administrator certificationPharmaceutical or healthcare industry experience (significant competitive advantage)Key CompetenciesCustomer-Focused (Advanced)Innovation Mindset (Advanced)Collaborative Leadership (Advanced)Data-Driven Decision Making (Advanced)Agile Mindset (Advanced)Technical Fluency (Advanced)This role requires a senior-level professional who can bridge business strategy with technical implementation, particularly in the Salesforce ecosystem, while driving digital transformation in a complex pharmaceutical environment.#LI-Hybrid #BarcelonaHub #SanofiHubsPursue progress, discover extraordinaryBetter is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!The salary range for this position is :59.600,00 - 89.400,00Final compensation will be determined based on demonstrated experience, skills, location, and other relevant factors. Employees may be eligible to participate in Company employee benefit programs.SummaryLocation: BarcelonaType: Full time

📌 Digital Product Owner - Salesforce - Order to Cash (Barcelona)
🏢 Sanofi
📍 Barcelona