Job title: Global Process Senior Expert – Customer Master Data Location: Barcelona / HungaryFlexible working: 60% office / week Job type: Permanent Full timeAbout the jobOur Team:Our Order to Cash (O2C) team aims for excellence, equipping Sanofi with a robust core model, seconded with best of breed digital solutions embedding artificial intelligence and machine learning functionalities. Our international presence, our ambition to become a global reference player for all order to cash related processes mean that our team works on a variety of projects with opportunities for a rich mix of work. This leads to a challenging and stimulating professional experience full of growth and learning. Business Operations is a Global organization of Sanofi providing end to end services to all geographies in Europe, North America, China, JPAC & International regions and covering Global Procurement services, Operations and transition management, Medical activities hub, People services, and Global Finance services. Integral Finance services hosts the following service lines O2C, A2R, Financial sanctions compliance. Over the past two years, Global Finance Services has doubled in size and increased its scope.As one department within Business Operations, we’re also part of something much bigger. This provides opportunities for learning, growing, job moves and a diversified, fulfilling career. Order To Cash (O2C) service line, one of the pillars of Business Operations Finance servcies, is currently covering the following areas of the Customer Invoice to Cash (Ci2C) process:Credit ManagementCollections & Account Receivables managementCash ApplicationAR Monthly closing and ReportingTo build an integrated end-to-end order to cash process under one single organization it will be extending its scope to the following Order to Serve sub-processes:Customer Master Data, Pricing & Commercial conditionsClaims & Disputes ManagementOrder ManagementOur function at a glance:Our O2C team to handle the following activities: 1. Master data Management 2. Sales orders Management 3. Requests and Disputes Management 4. Credit Risk and Credit Data Management 5. Collections and Customer Contact Management 6. Cash Application and Receivables Management 7. AR related Month-end Closing, Reporting and Non-trade Invoice Management These operations are critical for customers & patients products fulfillment, accurate accounting, generating cash flow, customer satisfactionFollowing a recent team evolution and internal reorganization, we are looking for a Global Process Expert – Customer Master Data to take ownership of a focused and strategically critical set of responsibilities within the CMD scope.Under the management of the Global Process Lead, this role is in charge to drive specific topics, projects contributing to Core model enhancements and deployments. This role will be instrumental as well in the continues improvement area improving core model adherence, integral initiative allowing better efficiencies and best in class practices. In close collaboration with Regional/Local leads, this role provides the support, coaching & facilitation to allow the Regional/Local teams to successfully adopt/adhere consistently to the core processes. In addition,



process efficiency should be continuously improved by promoting and sharing best practices and performance mindset.Global Process Expert – Customer Master Data acts the core model guardian in the coordination of activities to ensure best and harmonized practices are adopted by all Local /Regional teams. He/She handles smooth change management among Local /Regional teams, identifies risks and discrepancies and develops adequate actions plans to mitigate them, recommends improvements, and monitors till implementation. As part of O2S GPO team, Global Process Expert – Customer Master Data and reporting to Integral Process lead Customer master data contributes to execute its strategy related to Global projects implementation as well as process simplification and optimization. Main responsibilities:1) Core modelContribute to the Design, development, maintenance, simplification, optimization, and improvement of core model processes in collaboration with regional leads and Customer Master Data Global Process Lead. Processes in Customer Master Data management area include Customer creation and maintenance, Cleanup of inactive customers, transactional Master Data influencing the order process (transportation group, rounding, …), Transfer price integration and ICO flow preparation The Core Model mainly comprises processes, technology landscape, RACI, interaction model business rules and CMD KPI’sOwn and maintain core model documentation including GOPs (Global Operating Procedures), Playbooks, Signavio process maps, and DTPs (Desktop Procedures)Collaborate on the change in definition in policies and procedures supporting optimized and standard processesPropose actions to accelerate simplification of our operations, introducing innovative and harmonized solutions2) Core model adherence/auditBuild and maintain stakeholder relationships across all geographies and drive standardization of processesLead the preparation, conduct, and follow-up audit across all geographies the core model adherenceSupport Internal Controls (IC) activities to guarantee quality of data and process complianceOversee the process performance across the different geographies and provide input into how it can be further improvedSupport the review and approval of gaps, exceptions, and deviations to the core model in collaboration with regional leadsEnsure strong relationships with the teams through both solid governances, as well as informal and formal networkingUtilize dashboards and other enhanced visualization capabilities to illustrate historical trends and document and report detailed observations, instances of non-compliance and improvement opportunities3) Global projects and Continuous improvement initiativesEnsure iO2C Core Model components are well understood to perform an effective implementationDeliver projects across all regions, notably technologies implementationDrive CMD data cleaning initiatives, including BP roles, email addresses, partner functions, and ISHIFT role assignmentsOwn the business case for the relevant project incl. its implementation impact within iO2C P&LSupport; neighboring functions projects & other global initiatives impacting the Service LineEnsure relevant data are available to support business case and on-going project reviewsCollaborate in global projects (ex. ISHIFT)



and neighboring functions initiatives where Customer Master Data process is applicableDrive adoption of new digital tools and ensure alignment with the CMD core modelContribute to enabling a 360 customer view through system integration and automation (iShift, Salesforce)Contribute to process performance reviews and identify opportunities for simplification and optimizationPromote a "Simple to Operate" mindset by proposing and implementing efficiency improvements across CMD processesAbout youExperience:Must have 5 to 10 years of process knowledge of in Customer service, Order to Cash & /or master data management, contract & commercial conditions management or similar (essential) and related systemsStrong understanding of the overall Order to Cash and Supply Chain E2E processes Understand commercial policies, pricing, rebates, on-off invoices (essential)Good knowledge of pharma business commercials, Trade Environment, Finance & business modellingProven experience in Project Management & process reviewSoft skills:Multicultural mindset - international exposureExcellent teamwork and interpersonal skillsAbility to take initiative and overcome challengesEffective collaboration skills with peers, stakeholders and partners across the organizationHigh capacity and willingness to learn about proceduresAbility to successfully lead & engage indirect remote teamsAdaptability to work in ambiguous, constantly changing situations, including flexibility in working hours to accommodate working with different regions/geographiesAbility to develop high-quality presentationsStrong customer orientationStrong Networking & communication skills Excellent organizational and planning capabilitiesPositive, open-minded, customer centric and problem-solving attitudeCapacity to challenge the consensus, current state and to propose solutionsReliability Ability to cooperate transversally & successfully work in a transversal environmentInnovation and creative mindsetStrong leadership & influence capabilitiesLead the changeTechnical skills: Strong analytics skills with the ability to collect, organize, analyse, and disseminate information with attention to detail and accuracy Hands-on experience of SAP (essential) in S4 Hana preferably, MDG, Condition Contract Management modules (essential) Knowledge of Microsoft Office and expertise of MS Excel (essential)Strong analytics skills with the ability to collect, organize, analyse, and disseminate information with attention to detail and accuracyEducation: Bachelor’s degree (or equivalent) in a business or engineering schoolLanguages: Fluent in English (minimum of strong B2 level required)#LI-Hybrid #BarcelonaHub #SanofiHubsPursue progress, discover extraordinaryBetter is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!The salary range for this position is :59 600,00 - 79 467Final compensation will be determined based on demonstrated experience, skills, location, and other relevant factors. Employees may be eligible to participate in Company employee benefit programs.SummaryLocation: BarcelonaType: Full time

📌 Global Process Expert - Customer Master Data (Barcelona)
🏢 Sanofi
📍 Barcelona