Responsibilities
Key Accountabilities
- Achieve sales and commercial targets established by the Company.
- Provides clinical & application support.
- Supports laboratory organization improvement by technical advice and solution offering
- Encourages cross-selling by providing product information and introducing cost/efficiency balanced tailored techniques
- Be able to present ACDx and PBM products and concepts to institutions, end-user groups, clinicians, and expert groups
- Create a network of trust within the organization and organizes other colleagues in field visits.
- Coordination skills to organize instrument installations interacting with the different departments involved (Logistics, Technical Service, Marketing...), as well as to perform product and service demonstrations
- Can keep the training level of our user’s analyzers and reagents and managee appropriate documentation
- Be a team player that works together with the KAM and Business Unit in the management of opportunities and risks
- Has a integral point of view that allows him/her to check the service level offered by the different departments of the Company assigned centers, thus reducing the risk of complaints
- Provides troubleshooting for technical enquiries
- Solves product incidents at technical level in coordination with HelpLine, Technical Service and Product Managers.
- Be tender management experienced (specification and profitability analysis, preparation of the necessary documentation, litigation support).
- Be goal oriented and can achieve the sales and commercial targets established by the Company
- Provides first level (remote and/or on-site) of technical support to customer accounts regarding the products, applications and operations, assisting them with the integration of systems in their laboratories.
- Ensures the Compliance with Ethical Code.
Networking/Key relationships
- Key Account Manager
- SAS Manager / Area Manager
- Business Unit (Business Unit Manager, Product Managers)
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