B2B CUSTOMER SUCCESS REPRESENTATIVE IBERIA

Revelyst – Adventure Sports Group Europe is a fast-growing international company operating in the sports and outdoor industry. We are committed to delivering exceptional service and building long-term partnerships with our dealers across EMEA. We are looking for a proactive, customer-oriented and data-driven B2B Customer Success Representative with French language skills to manage a portfolio of dealers in Direct Countries.

This role is key to ensuring customer satisfaction, operational excellence and strong commercial relationships.

If you enjoy working in a dynamic environment, interacting with international stakeholders and combining operations with customer success — this opportunity is for you. The main tasks of the position are:

The B2B Customer Success Representative will manage a portfolio of dealers, ensuring smooth order execution, strong relationships and high service levels. Customer & Dealer Management

- Manage a portfolio of Direct Countries dealers across EMEA
- Build strong, long-term relationships with assigned dealers
- Ensure high levels of customer satisfaction through quality service
- Act as the main point of contact for operational and service-related topics Order Management & Operations
- Manage and validate the orderbook for assigned dealers
- Perform order entry in SAP (ERP system)
- Track and follow up orders, liaising with warehouses and logistics teams




- Ensure on-time and in-full delivery (OTIF)
- Handle operational issues such as refusals, returns and warranties
- Manage proforma processes Data & Reporting
- Prepare and maintain customer order databases
- Analyze data and performance indicators to support decision-making
- Provide reporting on key KPIs and service levels
- Ensure accuracy and consistency of customer data Cross-functional Collaboration
- Collaborate with Sales teams to support dealer performance and satisfaction
- Work closely with Supply Chain and Operations teams to resolve issues
- Handle dealer and sales queries efficiently and professionally Position requirements:

Qualifications

- Fluent English and French (mandatory)
- Experience in Customer Service, Sales Support or Operations (Retail, FMCG, Fashion or Sports industry preferred)
- Knowledge of SAP, Salesforce and Excel
- Strong data orientation and analytical skills
- Understanding of sales processes and logistics flows

Competences

- Strong customer service mindset
- Proactive and solution-oriented
- High attention to detail and organizational skills
- Strong communication and interpersonal skills
- Ability to work cross-functionally
- Adaptability in a fast-paced environment Preferred
- Additional European language is a plus ? Sounds like you? Apply now and join our Customer Success team in Europe

📌 B CUSTOMER SUCCESS REPRESENTATIVE IBERIA (French speaker) (El Prat de Llobregat)
🏢 Revelyst
📍 El Prat de Llobregat