Join Impress – Europe’s Leading Health-Tech Innovator
We believe everyone deserves a smile they’ll love ?. As the largest Ortho clinic chain in Europe, we combine cutting-edge tech with expert care, revolutionizing invisible orthodontics since 2019.
With 140+ clinics across 9 countries and rapid growth, we’re improving lives worldwide.
The Impress team is passionate about teeth, digitalization, and customer service. We are
looking for a Junior Doctor Team Lead to accompany and support our doctors in their daily needs
across all our clinics.
What we offer:
- High-end, high-performance technical equipment: .
- Modern, fully renovated dental centers.
- Ongoing training.
- Support from a general practitioner for procedures not related to orthodontics.
- Professional supervision team dedicated to patients, alongside clinical appointments and available 7 days a week via the treatment tracking app.
- International network of colleagues (EU & USA).
- Energetic clinical team that listens to each other.
- Career path and growth opportunities.
- Special discounts on aligner treatments for you and your family.
In this role, you will:
- Be the first level support for the clinic medical staff for the designated country, as per the needs of the business. Create the team and the process for smooth support for the front-line doctors. Be the liaison between the clinics and the HQ.
- Daily monitor quality reports and NPS, and ensure good performance. Create improvement action plans and implement them.
- Ensure that clinic staff have the necessary tools, materials, and knowledge in every city where they work for the assigned market/s.
- Approve treatment plan cases, review eligibility, and approve refinements.
- Solve escalated patient requests and personally work with problem patients via meeting in the clinic, call, video conference or emails.
- Make video calls with patients in order to explain treatments or answer questions from the patients.
- Make video visits of the pre-visi