Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.
For more information please visit www.akzonobel.com
Supports and assures the Customer Service Team’s highly professional interactions with customers associated with their order processing, complaint registration, general management and information requirements.
About the Job
- To manage order receipt efficiently, prioritizing timely order processing and good customer interactions and relationships.
- Supports the order-to-cash process with excellence in order processing.
- Registers and processes customer orders in the ERP system received via, electronic mail, phone or through other contact with the customer.
- Ensures order processing is handled correct and in full and is transferred to the transporters (logistics). Raises issues in delivery and/or invoices process with Supervisor.
- Acts as first level contact with customer for answers to questions and in attempting to resolve complaints.
- Obtains adequate customer and product knowledge to find solutions for customer needs (e.g. additional and/or alternative products).
- Makes proposals for improvements on work processes.
- Completes registering / filing / archiving of customer service-related documentation.
- Assures cooperation bet
📌 Vacancies Customer Service Representative (Barcelona)
🏢 Akzonobel
📍 Barcelona
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