Our values

Hungry, Humble, Honest, with Heart

The Opportunity

Exciting times here at Nutanix as we are expanding our EMEA team in Barcelona

Are you a seasoned leader with a background in support management, exceptional people skills, and a knack for handling complex escalations?
If so, you’ll thrive in our collaborative and diverse team, where you’ll have the opportunity to make a significant impact, lead high-performing teams, and engage in general projects while being supported in your professional growth within a dynamic organization.

Meet your Team

Here at Nutanix, we support our customers with passion and teamwork. Fast reactions and strong focus on customer satisfaction guide everything we do, and our NPS score reflects this commitment.

Our team is made of talented engineers from different countries and cultures. They act as true customer advocates and work closely with Engineering, Field, and Sales teams. Learning is part of our daily routine, and everyone aims to grow into a Hybrid Cloud expert.

The Manager, Worldwide Support role is based in Barcelona, Spain,



and part of the EMEA Support Team at Nutanix.

The team includes people from more than 30 countries. Collaboration and a customer-first attitude are key. The goal is to deliver great support, manage complex escalations, and build strong connections with account teams, resolution managers, and customers.
You will report to the Sr. Manager: Worldwide Support. Their approach focuses on engagement, motivation, and development. They pay close attention to emotional intelligence and change management, creating a place where diversity and teamwork are important and everyone can perform at a high level.
Travel is not required, but there may be occasions when it happens.

Your Role
- Lead and mentor a team of high-performing Technical Support Engineers, promoting a customer-focused approach
- Oversee and manage the team handling complex escalations
- Document and report on team performance and escalation

📌 Manager, Worldwide Support (Barcelona)
🏢 Nutanix
📍 Barcelona