Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing general startup that’s transforming how the industry works — from guest experience to business growth.
With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.
We’re proud to have over 900+ team members across 16 countries worldwide, all working together to build the future of hospitality technology.
If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you.
Guesty is scaling its EMEA Customer Success. You will own a portfolio of enterprise and strategic accounts — the highest-MRR, highest-complexity accounts in EMEA — and be accountable for growing revenue, deepening SaaS product adoption, and protecting gross retention.




This is not a support role. You are a trusted commercial partner to your accounts and an internal advocate for their needs. You will lead executive relationships, drive structured expansion conversations, and work closely with Sales, RevOps, and Product to move the needle on SaaS attach and account health.
Commercial Growth
- Drive SaaS upsell and cross-sell across your portfolio — Shield, GuestyPay, and other products — with a structured pipeline and a consistent conversation cadence
- Own expansion ARR targets and report weekly on pipeline, blockers, and close timelines
- Run proactive QBRs and EBRs focused on business outcomes and commercial opportunities, not status updates

Account Governance
- Maintain deep account knowledge — MRR, product adoption, health signals, renewal timing, stakeholder map
- Identify risk early and own recovery plans; churn should never be a surprise
- Ensure accounts are documented and ope

📌 Enterprise Customer Success Manager (Barcelona)
🏢 Guesty
📍 Barcelona