Present in 96 countries, we are dedicated to changing the way the world uses energy through advanced electric vehicle charging and energy management systems. We have the headquarters in Barcelona and manufacturing facilities in Spain (Barcelona), and the US (Arlington, Texas). We are rapidly becoming a leading company in the market.In 2021, we were listed on the New York Stock Exchange (NYSE WBX), allowing us to garner acclaim and win prestigious design awards (the IF Design, Good Design, and RedDot Awards).In 2022, we acquired ARES (an assembly electronics company) and COIL (Installers of turnkey EV charging solutions). One year later, in 2023, we acquired ABL, the leading German EV charger manufacturer, which has allowed us to have a stronger presence in Europe.Get in charge with Wallbox!The roleThe Service engineer core task is to support the L1 Service level with technical knowledge, report bugs and direct contact with key account partners.You willMonitoring service team ticket, L1 support and adviseShare best practices and coach the teamConstant improvement and maintaining of the internal systemIdentify locks that require follow-up or investigationDevelop interdepartmental communication waysEnsure the documentation and communication of the processes, policies, and procedures for obtaining the correct, timely and cost-effective IT supportDirect the vision for continuous improvement of services with an emphasis on proactive planning, promoting a consumer-focused support culture, and improving the accountability of delivering effective and efficient servicesProduct and process training,



support with L1 onboardingSupport key account partners on a daily basisRequirementsEmbedded systems knowledge. Able to connect remotely to them and get the system locksAnalytic visionTicketing and reporting systems knowledge, Salesforce, Jira,...Incident ManagementExcellent interpersonal skillsGood practice management for quality of service deliveryAvailability to travel based on business needsExperience dealing with clientsFluent German (native level) and good command of English (working proficiency).Is a plus additional languagesDesiredIT knowledge. Remote operations, Wifi, Bluetooth…ITIL certification will be assessed positivelyBenefitsFlexible working hoursHybrid work schedule and half FridaysFirst-class private health, dental, and life insurance after your first month at WallboxFlexible compensation tickets valid for transportation, childcare, and restaurant/food delivery appsVariety of breakfast and lunch dishes, every day, at a discounted price at our canteen*At Wallbox, we’re committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We strive to be a more equal-opportunity workplace.All Wallbox recruitment processes are managed strictly through our official corporate channels. We will never issue job offers via WhatsApp or any instant messaging app. If you receive a suspicious message claiming to represent Wallbox, please do not interact with it and report it immediately.DepartmentServicesEmployment TypePermanent Contract (Full - time)Minimum Experience

📌 Technical Support(German Speaking) (Barcelona)
🏢 Wallbox
📍 Barcelona