Respond to customer queries via email and phone in a timely and knowledgeable manner Troubleshoot and resolve issues while providing accurate information and following up as needed Document interactions and escalat* complex cases to the appropriate teams Ownership of incoming requests from customers, including the creation of tickets for the internal organization Ownership for tracking-to-resolution of recorded incidents or bugs Answering and handling customer inquiries for our customers in Europe Internally, you're the first point of contact for knowledge on the operational use of our software Requirements





Background in finance and or accounting is a strong plus Operational experience with a high turnover of external customer inquiries and internal clarifications from the team is a plus Ability to handle a variety of tasks at a high frequency Structured and detail oriented approach to work Fluency in English and Spanish, additional languages are a plus Core Competencies

Demonstrates strong customer service skills by effectively responding to inquiries and resolving issues while maintaining detailed documentation. Proficient in managing high volumes of customer interactions with a structured approach, and fluent in English and Spanish to support diverse clientele. Highest-signal resume keywords

Customer Service Issue Resolution Ticket Creation Fluency in English and Spanish Operational Experience ATS Optimization Keywords

Soft Skills

Detail Oriented Structured Approach Multitasking Ability Industry Keywords

Finance Accounting Customer Inquiries Operational Use of Software

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📌 Customer Care Specialist – Spanish Speaker (Madrid)
🏢 Jobtailor
📍 Madrid