Experteer Overview
Senior Manager, Customer Success Engineering leads a team delivering measurable outcomes for the Veeam Data Platform. You will balance strategic planning with hands-on leadership to increase adoption, resilience, and renewal health across enterprise customers. This role coordinates with Sales, Product, Support, and Services to align success efforts with revenue goals and roadmaps. You will build scalable practices and coach engineers to translate business objectives into technical value, influencing executive stakeholders and shaping customer outcomes.

Compensaciones / Incentivos
• Lead and develop a team of Customer Success Engineers, including potential junior managers
• Set onboarding, adoption, success planning, resilience assessments, and renewal risk processes
• Drive technical capability across the team (Data Platform, DR, cloud, virtualization, storage, OS, automation)
• Define and improve customer success plans, adoption roadmaps, scorecards, health checks, and executive reviews
• Ensure co-signed, measurable success plans with time-bound value milestones
• Champion resilience through maturity assessments, recovery validation, simulations, health checks, and remediation planning
• Monitor health, adoption, sentiment, renewal readiness, and expansion indicators
• Serve as escalation point for enterprise customers on resilience, executive alignment, adoption, and renewal risk
• Collaborate with Sales, Renewals, Product, Support, and Services to align activities with revenue priorities
• Create repeatable plays, enablement, and best practices to improve time-to-value, adoption, retention, and expansion readiness
• Improve team operations: capacity planning, coverage,



scorecard hygiene, forecasting inputs
• Identify growth opportunities and align team performance with retention and revenue goals
• Direct routing of break-fix, hands-on ops, and renewal quoting to appropriate teams

Responsabilidades
• 8+ years of customer-facing technical experience in enterprise IT, SaaS, data protection, or related fields
• 3+ years of people leadership in technical roles
• Proven ability to lead through ambiguity and complex customer situations
• Strong understanding of Veeam or comparable data protection and enterprise infrastructure tech
• Experience building and scaling customer success practices (onboarding, adoption, success planning, renewal readiness)
• Strong technical knowledge across virtualization, storage, OS, cloud, scripting/automation, DR and resilience
• Ability to engage executive stakeholders with value/risk/outcome-driven messaging
• Cross-functional collaboration with Sales, Renewals, Product, Support, and Professional Services
• Data-driven leadership using metrics and health signals to improve execution
• Excellent communication, coaching, stakeholder management, and conflict resolution
• Ability to build scalable processes while maintaining high-touch customer focus
• VMCE certification preferred or achievable post-hire; relevant cloud/infrastructure certs (AWS, Azure) preferred

Requisitos principales
• 22 vacation days + 4 global VeeaMe Days
• private medical insurance with in-network coverage
• life insurance with enhanced coverage
• disability insurance with enhanced coverage
• Spanish public health system enrollment
• learning resources and mentoring programs

📌 Senior Manager, Customer Success Engineering (España)
🏢 Veeam
📍 España