Location: Barcelona (Hybrid model)Experience/Profile: Leading Operations | SaaS | ITIL | Automation & AILanguages: Spanish & English (Catalan is a strong plus)WHAT’S THE PROJECT?You’ll join a growing international medical SaaS company entering a key transformation phase.After years of stable growth, the organization is now scaling its subscription model and modernizing its Operations to become more efficient, data-driven and automation-focused.This role is central to that evolution.YOUR ROLE & IMPACTAs a Senior Operations Manager, you will lead a team of approx. 40–50 people, covering:Application Support (ITIL-based Service Desk)Customer Onboarding & Go-Live (SaaS implementation)Operational governance & internal processesYour impact will be tangible and strategic:Operational Governance & PerformanceDefine and implement clear operational structure and accountabilityMonitor and improve SLAs, KPIs and service qualityEnsure proper resource allocation and workload planningShift from reactive support to a predictive, performance-driven modelProcess Optimization & ScalabilityMap, standardize and optimize operational workflowsEliminate inefficiencies and reduce manual effortImplement scalable processes aligned with a SaaS environmentBuild a strong KPI and reporting cultureAutomation & AI EnablementIdentify opportunities for automation across support and onboardingPromote AI-driven tools (intelligent ticketing, knowledge automation,



predictive insights)Define clear metrics to measure impactSupport teams in evolving their roles alongside technologyLeadership & Change ManagementLead experienced team leaders and drive cultural evolutionCommunicate change clearly and constructivelyBuild engagement around results, ownership and continuous improvementAct as a key bridge between Operations, Product/Engineering, Sales and HRThis is a transformation role, focused on results, structure and long-term scalability.MUST HAVES6–10+ years of experience leading Operations, ideally in SaaS, software or IT-related environmentsStrong knowledge of ITIL principles and service management frameworksProven experience managing support and/or onboarding/customer operations teamsDemonstrated success in process optimization and operational scalingStrong data-driven mindset with KPI ownershipExperience driving change in established teamsNative level in Spanish, full professional proficiency in English (Catalan is a strong plus)NICE TO HAVEExperience in SaaS or Cloud transition environmentsExposure to automation and/or AI implementationITIL certificationExperience in mid-sized, fast-evolving companiesWHAT’S IN IT FOR YOU?Competitive salary packageAnnual performance bonusTraining & development opportunitiesInternational exposure and high-impact leadership roleHybrid flexibility Job type: Manager

📌 Senior Operations Manager (Barcelona)
🏢 Blu Selection
📍 Barcelona