Service Operations Manager / IT Service Manager - 100% Remote - B2B / Autonomo - 6 month initial contract

Are you a service leader who thrives in fast paced environments where no two days are the same?

We're looking for an experienced Service Operations Manager / IT Service Manager to lead and evolve a high performing support operation for a growing technology business. This is an opportunity to play a key role in service delivery, incident management, operational excellence, and the adoption of AI driven support capabilities.

What you'll be doing

- Leading day to day service operations within a dynamic, incident driven environment
- Acting as a senior escalation point for critical customer issues and major incidents
- Driving service performance, operational stability and customer satisfaction
- Partnering with technical, product and customer facing teams to deliver exceptional support outcomes
- Managing relationships with outsourced and offshore support providers to ensure consistent service quality
- Identifying opportunities to improve processes, increase efficiency and enhance the customer support experience
- Championing the adoption of AI and automation tools to improve capacity, productivity and service effectiveness

What we're looking for

- Strong background in Service Operations, IT Service Management,



Technical Support Leadership or a similar role
- Proven experience managing support delivery and handling high priority escalations
- Experience within a SaaS or technology led environment is highly desirable
- Comfortable operating in a fast paced, reactive, incident driven environment
- Experience working with outsourced or offshore support teams would be advantageous
- Demonstrable experience implementing AI, automation or intelligent tooling within support operations
- Strong stakeholder management and communication skills
- A continuous improvement mindset with a passion for enhancing customer outcomes
- Experience within the healthcare, life sciences or pharmaceutical sectors would be beneficial, but is not essential

Why this opportunity?

- Join a business where service operations are a strategic priority
- Make a tangible impact on customer experience and operational performance
- Lead meaningful AI and automation initiatives
- Work alongside ambitious, collaborative teams
- Influence the future direction of support and service delivery

If you're passionate about building scalable support operations, improving customer outcomes, and leveraging AI to transform service delivery, we'd love to hear from you.

📌 IT Service Manager (España)
🏢 Exalto Consulting
📍 España