? Junior Customer Success & Implementation Specialist – MedTech

? Location : Warsaw (Poland) or Spain (Madrid or Barcelona)

? Type : Full-time

We are looking for a motivated and ambitious Junior Customer Success & Implementation Specialist to join our innovative e-labeling software team at IFUcare . IFUcare is a service provided by Qarad, a company within the QbD Group offering regulatory and quality expertise for medical devices (MD) and in vitro diagnostics (IVD) . Our solution enables manufacturers to make paper Instructions for Use (IFU)

electronically accessible, driving innovation, eco friendliness and compliance in healthcare.

? What’s in it for you?

Make a real impact: Contribute to shaping the future of the Life Sciences industry by supporting innovative projects and clients across pharma, biotech and medical devices

Grow within a community of experts: Benefit from knowledge-sharing, mentoring, and exposure to diverse, challenging assignments that broaden your expertise.

Build a meaningful career: As an ambitious and pioneering company, we want to offer you the best possible environment to thrive within the life sciences.

A fair, competitive package: We offer tailored, transparent compensation aligned with your expertise, preferences, and local market regulations — because your contribution deserves to be valued.

? What you’ll be doing

- Serve as the first point of contact for our B2B clients, providing support for a wide range of inquiries, from general assistance to more complex cases.
- Guide clients from start to finish, addressing questions related to quality systems, security, vendor management, regulatory compliance, and validation.
- Collaborate with stakeholders such as regulatory, quality, IT, production and marketing to implement our solutions successfully.
- Collect and analyze large amounts of information to apply effectively in your work.




- Contribute to the continuous improvement of our services and ensure clients achieve success with our software.
- Grow within the company, with opportunities to advance into roles such as technical sales, validation expert, project management or other specialties.

? What you bring

- You hold a master’s degree & are a recent graduate in a scientific field related to biomedical engineering and technology.
- Your academic background is adaptable as long as you are eager to learn and develop yourself.
- Curious, self-reliant, and unafraid to dive deep into challenges. You see mistakes as learning opportunities.
- Fluent in English, both written and spoken; additional languages are a plus.
- Precise, detail-oriented, and tech-savvy, with a knack for software, digital tools, and systems. Looking for a role where you can think critically, take initiative, and contribute to innovation

? Who you are Our culture is driven by values If this sounds like you, you’ll fit right in:

- You’re resilient and tackle challenges with a positive mindset
- You’re curious and always up for learning something new
- You have a no non-sense approach honest, clear, respectful
- You’re innovative and bring ideas, not just opinions
- And above all, you’re serious about your work, but not too serious about yourself

✨ About us We support life sciences companies from idea to patient — offering tailored solutions in development, clinical, regulatory, compliance, production, and distribution. With 500+ experts across 8 countries, we help drive innovation in ATMP, biotech, medical devices, diagnostics, digital health, and pharma.

We believe in JPEG :

Joy. Partnership. Going the Extra Mile. Getting Things Done.

You won’t just be taking a job — you’ll be joining a community where people grow, laugh, build, and contribute to something bigger.

? Interested? Let’s talk.

Send us your CV and motivation letter. You could be the next one to join the QbD family.

📌 Junior Customer Success & Implementation Specialist – MedTech (Madrid)
🏢 QbD Group
📍 Madrid