Desktop Support Engineer – Band 2

Location: Majadahonda, Spain

Experience: 2–5 Years

Language: English required; Spanish preferred

Job Responsibilities

- Provide Level 2 desktop and deskside support to end users at the Majadahonda location.
- Troubleshoot and resolve Windows 10/11 operating system issues, including login, configuration, performance, and application problems.
- Perform hardware break/fix for desktops, laptops, monitors, docking stations, printers, and other IT peripherals.
- Provide Microsoft Office 365 support , including Outlook, Teams, Word, Excel, OneDrive, and related applications.
- Manage and resolve IT incidents and service requests through the organization's ticketing/ITSM system.
- Ensure tickets are prioritized appropriately and resolved within agreed SLA timelines .
- Perform IT asset management , including inventory tracking, equipment allocation, replacement, retrieval, and disposal.
- Support new user onboarding and employee offboarding , including workstation setup and equipment collection.
- Troubleshoot basic network connectivity issues , including LAN, Wi-Fi, VPN, DNS,



and DHCP.
- Install, configure, upgrade, and maintain hardware, software, and endpoint devices .
- Provide professional end-user support and customer service , explaining technical issues clearly to non-technical users.
- Maintain accurate documentation of incidents, troubleshooting activities, resolutions, and IT assets .
- Escalate complex technical issues to the appropriate infrastructure, security, application, or vendor teams.
- Follow company IT security, compliance, change-management, and support procedures .
- Work effectively with local and general IT teams to deliver reliable end-user computing and deskside support .

Required Skills
- Desktop / Deskside Support experience
- Windows OS troubleshooting
- Hardware Break/Fix
- End User Support
- Microsoft Office 365
- IT Ticket / ITSM Handling
- Asset Management
- Basic Network Troubleshooting
- Strong communication and customer-service skills
- English required; Spanish preferred

📌 Desktop Support Engineer (Majadahonda)
🏢 Techify Care
📍 Majadahonda