Identify Opportunities. Eliminate Inefficiencies. Reinvent How Stores Operate.
A rare opportunity to join a high performing store operations transformation team, with the mandate to reinvent how our stores operate. Our mission is clear: enable store team members to spend less time on operational tasks and more time servicing customers across our network of 175+ stores. The team is responsible for driving a step-change in store productivity by leveraging digitisation, artificial intelligence and advanced analytics at the core.
You will bring deep operational excellence expertise across Lean, Kaizen and process optimisation to transform E2E store processes, embed continuous improvement practices and drive sustainable productivity outcomes across the store network – partnering closely with store teams, central operation, technology, data and AI teams in a squad model.
We're looking for someone who thrives in a fast-paced environment, is highly motivated by delivering tangible business outcomes, and embraces a progress over perfection mindset.
Success in this role will require strong strategic thinking, exceptional stakeholder engagement and influencing skills, and the ability to challenge established ways of working to drive meaningful change.
As the Operational Excellence Specialist, you will:
- Apply operational excellence tools (e.g.: value stream mapping, process GEMBAs, 5 Whys, fishbone/root cause analysis, time and motion studies) to conduct detailed task analysis across key store processes, identifying and quantifying "waste".
- Design and facilitate Kaizen events and rapid improvement workshops with cross-functional stakeholders.
- Build and prioritise a pipeline of transformation opportunities based on business value, customer impact, feasibility, and productivity benefits.
- Co-design design future-state processes that leverage digitisation, AI, automation, and streamlined ways of working.
- Translate operational challenges into