Danish Speaking Customer Service Representative
Barcelona, Spain
€22,249 euros gross per year

Overview
We are looking for a Danish speaking Customer Service Representative to support a leading integral travel company. You will help international travelers and accommodation partners by handling inquiries, resolving issues, and ensuring a smooth customer experience.

Key Responsibilities

- Respond to customer questions by phone and email.
- Understand customer needs and provide clear, accurate information.
- Support travelers and accommodation suppliers with service, payment, and technical issues.
- Follow set processes and maintain high service standards.
- Mediate between customers and partners when needed.

Requirements

- Danish at C2 level and strong English.
- Confident communication skills, written and spoken.
- Comfortable using Office 365, CRM tools, and internal platforms.




- Problem solving mindset and a positive, steady attitude.
- Goal driven and adaptable to changing priorities.
- Interest in accommodation or travel platforms.
- Experience in customer service or a contact center is an advantage.

Desirable Skills

- Process improvement.
- Collaboration and teamwork.
- Clear, effective communication.
- Emotional intelligence.
- Open minded approach.
- Critical thinking.
- Solution oriented mindset.
- Proactive, entrepreneurial attitude.

What We Offer

- 38.5 hour weekly contract, Monday to Sunday, with two days off.
- Rotating shifts between 09:00 and 20:00.
- Temporary contract with the option to move to a permanent one.
- 27 working days of holiday per year.

📌 Danish Speaking Customer Service Representative - Travel re (Barcelona)
🏢 Importante grupo
📍 Barcelona