About Windshield HUBWindshield HUB is a fast-growing nationwide auto glass company serving customers in100+ cities across the United States.We combine outstanding customer service with technology to make scheduling auto glass replacement and repair simple, fast, and convenient.Our team is built aroundhigh standards, accountability, strong communication, teamwork, and continuous improvement. As we continue expanding our operations, we are looking for talented professionals in Cuenca who want to grow with an international company.About the RoleWe are looking for a highly motivatedCustomer Retention & Cancellation Specialistto join our Cuenca team.This is not a traditional customer service position.Your primary responsibility will be to work directly with customers who are considering canceling their scheduled auto glass service, understand the reason behind the cancellation, resolve concerns when possible, andretain/save the orderwhile maintaining an excellent customer experience.The idóneo candidate isconfident, persuasive, fluent in English, comfortable handling objections, and able to take ownership of difficult customer conversations.You should know how to listen carefully, identify the customer 's real concern, present solutions, negotiate when appropriate, rebuild confidence, and turn a potential cancellation into a successful completed service.What We 're Looking ForMinimum 2 years of experiencein Customer Service, Retention, Sales, Collections, Call Center Operations, or a similar customer-facing role.Fluent English is required — both spoken and written.Candidates should also demonstrate:Strong sales, retention, negotiation,



and objection-handling skillsExcellent verbal communication and active-listening skillsConfidence handling frustrated or dissatisfied customersAbility to remain professional and composed during difficult conversationsStrong problem-solving and decision-making abilitiesAbility to build trust quickly with customersA results-driven and accountable mindsetStrong organizational and follow-up skillsAbility to work effectively in a high-energy, fast-paced environmentStrong teamwork and communication with other departmentsExperience using CRM, call center, or sales software is a plusKey ResponsibilitiesContact customers who request to cancel their scheduled service and identify the true reason for the cancellationMake every reasonable effort toretain and save the customer 's orderHandle customer objections professionally and provide appropriate solutionsBuild customer confidence by clearly explaining service options, scheduling alternatives, and next stepsWork with Dispatch, Customer Service, and other departments to resolve issues that could cause a customer to cancelFollow up with customers when additional information or action is requiredDocument all customer conversations, cancellation reasons, save attempts,



and outcomes accurately in the CRMIdentify recurring cancellation trends and communicate them to managementMaintain a positive and professional customer experience even when an order cannot be savedMeet individual and team performance goals related tocustomer retention, saved orders, follow-up, and service qualityFollow Windshield HUB policies and procedures while using good judgment to resolve customer concernsTake ownership of assigned cases from initial contact through final resolutionWhat Success Looks LikeA successful Customer Retention & Cancellation Specialist does more than process cancellations.You will be expected to:Understand why the customer wants to cancel.Find a solution whenever possible.Protect the customer relationship.Save qualified orders.Document everything correctly.Help Windshield HUB identify and reduce the reasons customers cancel.Why Join Windshield HUB?Full-time position at ourCuenca officeCompetitive salary and performance incentivesOpportunity to work directly with customers throughout the United StatesProfessional and growth-focused work environmentTraining and opportunities for advancementWork with an international company serving100+ U. S. citiesBe part of a team where performance, ideas, and results are recognizedApply NowIf you have at least2 years of customer service, retention, or sales experience, speakfluent English, and are confident handling objections and difficult customer conversations, we want to hear from you.We are looking for people who are not afraid to take ownership, solve problems, and turn a customer who wants to cancel into a customer who is confident about moving forward with Windshield HUB.

📌 Customer Retention & Cancellation Specialist (Toledo)
🏢 WindshieldHUB
📍 Toledo