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The Position
As a Product Specialist Trainee, your main responsibility will be to provide specialized remote technical and applications support to users of our analyzers in the Anatomic Pathology and Molecular Biology product lines. You will be responsible for maintaining excellent communication, follow-up, and proactive collaboration with customers to ensure a rapid resolution of any issues or requests raised. This position offers a hybrid work arrangement. You will have the flexibility to work remotely while also having the opportunity to collaborate and engage with colleagues in the office.

Key Responsibilities:




- Provide specialized remote technical and applications support to users of our analyzers in the Anatomic Pathology and Molecular Biology product lines
- Maintain excellent communication, follow-up, and proactive collaboration with customers
- Troubleshoot and resolve technical issues in a timely manner
- Document and escalate complex issues to higher-level support teams when necessary
- Provide training and guidance to customers on the operation and maintenance of our analyzers
- Collaborate with cross-functional teams to ensure customer satisfaction

Required Profile:
- Students of Biomedical Engineering, Biomedicine, or Health and Life Sciences.
- Ability to make curricular and/or extracurricular internship agreements
- Fluent in Spanish and English (conversational and good writing skills), Portuguese is a must
- Proactive and solution-oriented mindset
- Strong teamwork and collaboration skills
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📌 Product Specialist Trainee (San Cugat del Vallés)
🏢 Roche
📍 San Cugat del Vallés