At ING we are looking for Digital Business Expert for ATM’s

Your role and work environment:

We are looking for a talented and enthusiastic Digital Business Expert to join our Pay with Cash Squad within the Daily Banking & Savings Tribe.

This role plays a key part in shaping ING’s ATM strategy, ensuring that customers’ cash needs are met while delivering outstanding customer experience and maintaining strict cost efficiency. You will work at the intersection of business strategy, customer insights, partner management and data-driven decision making.
The team is responsible for defining and executing long term strategy considering market trends, closely monitoring customer behaviors and partner performance, and translating insights into concrete actions together with Data Analytics, Marketing and Customer Interaction teams.
We work in an agile environment, where collaboration, ownership and a strong make it happen mindset are essential. You will interact with multiple internal and external stakeholders, all of them critical to the success of the business.





Your key responsibilities:

As a Digital Business Expert of Pay with Cash squad you will:
- Lead and manage complex initiatives and projects involving internal and external stakeholders, working with challenging objectives and tight deadlines.
- Analyze customer behaviour and consumption trends related to cash and ATMs, identifying patterns, opportunities and risks across different networks.
- Build and maintain robust business cases, assessing financial impact, customer value and strategic alignment to support decision-making.
- Continuously monitor financial drivers, evaluating their impact on the Dynamic Plan and proposing corrective or optimization actions.
- Contribute to business and network strategy, ensuring optimal ATM coverage and location, and proactively proposing changes when needed.
- Design and drive customer communication strategies, in close collaboration with Marketing and Customer Interaction t

📌 Digital Business Expert (Madrid)
🏢 Ing
📍 Madrid