Our client, a leading multinational information technology services company is recruiting for a Service Manager to join their business in Spain.

Position Title:

Service Manager

Position Type:

Permanent

Start Date:

ASAP

Location:

Madrid, Spain

Contact:

Franci Hernandez | +49 (0) 89 23 88 98 55

Role & Responsibilities:
- Managing the day-to-day operations of the Telecom team.
- Report to the Senior Manager of Service Management, act as the point of contact for clients to deliver proactive and effective service management
- Coordinating and managing project teams and service providers.
- Establish close and long term customer relationship through various customer engagement activities such as courtesy visit/call and review meeting
- Identifying and rectifying service delivery issues.
- Developing and implementing service improvement plans.
- Collaborating with other departments to address service-related problems.
- Ensuring that the service is highly available and meets requirements.
- Monitor Service Level Agreement (SLA)



and ensure that commitments made are effectively communicated and carried out by operational/functional parties
- Maximizing contract margin through effective operational cost management.
- Ensuring the team delivers effective and efficient incident, problem, change, performance and fulfillment activities.
- Developing operations teams with appropriate knowledge management.
- Ensuring compliance with standards as defined by Managed Services strategy.
- Managing the delivery of services to clients, ensuring agreements are met.
- Handling client relationships and expectations.

Skills:
- Thorough understanding of Telecom Domain.
- 10-15 years experience in managed services projects.
- Proven experience managing Software Development Lifecycle (ADMO – Application Development and Maintenance Outsourcing).
- Demonstrated knowledge of OSS tools and ITSM applications.
- Proven project and program management skills.
- Fluent in Spanish and English

📌 Service Manager (Madrid)
🏢 Manning Global
📍 Madrid