IT Support Specialist – IT Operations, Lisbon, Portugal / Information Technology
- Location: Lisbon, Portugal (occasional travel to Madrid)
- Working hours: Full-time (40 hours per week)
- Work model: Hybrid
- Contract type: Permanent

Are you passionate about delivering excellent IT support and creating seamless digital experiences for end users? Do you want to help shape the future of IT operations in a general organization? Then you might be the person we are looking for.

As our new IT Support Specialist – IT Operations, you will be part of our newly established Solution Delivery Organization (SDO) in Lisbon and play an important role in ensuring stable, secure, and efficient IT services across the business. You will work closely with colleagues across multiple countries to resolve incidents, support users, and continuously improve IT processes and service delivery. This is a great opportunity to contribute to a growing technology hub and make a visible impact in an international organization.

What your day will look like

In this role, you will typically focus on:




- Providing 1st and 2nd line technical support to users through TOPdesk and other support channels.
- Diagnosing and resolving incidents related to endpoints, applications, Microsoft environments, and infrastructure services.
- Supporting and maintaining technologies including Active Directory, Microsoft 365, Azure, Intune, and VPN solutions.
- Creating and maintaining technical documentation, knowledge articles, training materials, and user guides.
- Identifying recurring issues and contributing to continuous improvement initiatives that enhance service quality and user experience.
- Collaborating with international teams and participating in IT projects that support business objectives.

What you'll bring
- Experience in IT support, helpdesk, desktop support, or system administration roles.
- Strong troubleshooting, analytical, and problem-solving skills with attention to detail.
- Hands-on experien

📌 IT Support Specialist (Madrid)
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