Senior Transformation Manager - Domain Lead (m/f/d) Let's care for tomorrow.
Your ambitions.
Your dreams.
Your tomorrow Whether it's aircraft, international business or offshore wind parks, Allianz Commercial has an extensive range of risks covered when it comes to protecting businesses.
We are looking for a Senior Transformation Manager — Domain Lead to serve as GBO's (Global Business Operations) most senior individual contributor within a high-complexity operational domain.
This role can be based in Munich, Madrid or London.
The Impact You Will Have In this role, you will architect and own the integral service delivery model for your domain, set transformation priorities, and shape how work is distributed and governed across onshore, nearshore and offshore locations.
You will balance global consistency with justified market differentiation — making evidence-based decisions on what to standardise and what to keep locally tailored to maintain Allianz Commercial's competitive edge.
Operating at a senior strategic level, you will represent your domain at governance forums, engage regularly with Regional Heads, C-1 functional leaders, regulatory bodies and industry networks, and bring an outside-in perspective that continuously sharpens our approach.
You will also co-shape GBO-wide standards and TOM 2.0 workstreams, mentor Domain Leads, and actively contribute to building team capability.
This is a role for someone who doesn't simply execute within a defined brief — but sets it.
You'll navigate senior stakeholder complexity, drive transformation in domains with strong regulatory or underwriting sensitivities, and help shape our approach in a rapidly evolving AI and process intelligence landscape.
Some of your specific responsibilities could include: Domain Ownership Strategic Direction: Own the transformation agenda for your domain — setting priorities, making independent strategic calls and representing the domain at senior governance level Maintain ground-level expertise through direct engagement with teams across all delivery locations, shadowing workflows and building a continuously updated understanding of how the domain operates Co-shape GBO's TOM 2.0 workstreams and Rapid Productivity programme, surfacing automation and AI opportunities within the broader transformation agenda Bring external perspective from regulatory bodies, industry forums and market benchmarking to keep the domain's approach sharp and forward-looking Process Improvement Technology Embedding: Analyse operational workflows at task level to identify waste, rework, bottlenecks and automation/AI candidates — leveraging process mining tools and Voice of the Customer inputs Own the domain's continuous improvement pipeline, directing analysts and SMEs and translating evidence into compelling narratives for senior stakeholders Drive the embedding of new technology and AI agents into live operations at scale, setting the standard for adoption and sharing that model across the team Global Service Delivery, Performance Governance: Architect the domain's global delivery model — making evidence-based decisions on the onshore/nearshore/offshore split and balancing standardisation with justified market nuances Partner with Regional GBO Heads and offshore/nearshore leadership to ensure global consistency is implemented in a way that fits regional realities Own the domain's performance framework — defining KPIs, monitoring trends across all locations, benchmarking against industry peers and driving structured remediation where standards are not met Community of Practice Capability Development:



Build and lead the domain's global community of practice — driving harmonisation across locations and navigating entrenched local practices to build consensus around common approaches Mentor Domain Lead colleagues and contribute actively to GBO's broader capability-building agenda Stakeholder Management Cross-Domain Contribution: Engage regularly with Regional Heads, C-1 leaders, regulatory bodies and industry forums — building credibility and navigating resistance with diplomacy and evidence Define business requirements for technology implementations, lead the domain through project delivery phases and hold delivery partners to account Contribute beyond your primary domain — sharing frameworks, analytical approaches and methods to raise standards across the wider Ops Transformation team What You'll Bring to the Role: Operational analysis diagnostics — Decompose workflows at task level; leverage process mining tools (e.g. Celonis) at scale; translate findings into compelling senior-level business cases Global service delivery architecture — Design and own onshore/nearshore/offshore models; make evidence-based calls on standardisation vs. market differentiation Senior stakeholder influence gravitas — Engage and influence C-1 leaders, Regional Heads and regulatory bodies; navigate resistance with diplomacy and evidence; credible and compelling at all levels Transformation performance leadership — Set and own a domain transformation agenda independently; shape TOM-level workstreams; design global KPI frameworks; benchmark against industry peers and regulatory expectations Communication executive presence — Articulate complex operational and delivery model content with clarity and authority for governance forums, senior leadership and external audiences Community leadership — Build high-performing practitioner networks; mentor colleagues and elevate team standards through example Experience 7–10 years in operational transformation, including end-to-end delivery in complex domains with measurable outcomes and senior stakeholder accountability 7–10 years working with global delivery models (onshore/nearshore/offshore), balancing standardisation with justified market differentiation Deep domain expertise in at least one GBO operational domain, with the ability to connect it to business, regulatory and strategic impact 5–7 years leading a community of practice or centre of excellence with demonstrable harmonisation outcomes 2–3 years in AI adoption, digital enablement or change management Experience mentoring transformation professionals and building team capability.
Experience in applying artificial intelligence (AI) and machine learning (ML) to improve business processes and decision-making is highly beneficial.
Qualifications University degree in business administration, economics, operations management or equivalent (Master's preferred) Six Sigma, Lean, OPEX or BPM certification is an advantage Project management certification (PMP, PRINCE2 or equivalent) is a differentiator Further Information: For Spain the base salary range for this position is between EUR 72,000 and EUR 78,000 (for a full-time role).
The specific salary offered considers: the requirements, scope, complexity and responsibilities of the role, the applicant's own profile including education/qualifications, expertise, specialization, skills and experience.
The annualized amount represents a market range and will also be determined by the location of the role.
In the situation where you do not meet all the job requirements or you significantly exceed these, the offered salary may be below or above the advertised range.




In addition to your base salary, we offer an attractive performance-based variable component based on location specific regulations, and you may be eligible for additional benefits.
****** | Operations | Professional | Allianz Commercial | Full-Time | Permanent What's in it for you?
Let's care about everything that makes you, you We are committed to nurturing an inclusive environment where everyone feels they belong.
We offer a hybrid working model, which recognizes the value of striking a balance between in-person collaboration and remote working.
Please feel free to discuss flexible working arrangements with us.
Let's care for your financial wellbeing We believe in rewarding performance with a great compensation and benefits package (details vary by location), including a generous bonus scheme and pension.
Let's care for your opportunities to progress From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
Let's care for life's twists and turns From our support for flexible working, health and wellbeing (including private healthcare and generous parental leave benefits), to helping people return from career breaks with experience that nothing else can teach.
We've got your back.
Let's care for our society and our planet With opportunities to be engaged in shaping a future that is safe, inclusive and sustainable, we care for the tomorrows of our people, our industry and our clients.
Care to join us?
Allianz Commercial is the center of expertise of Allianz Group, insuring mid-sized businesses, large enterprises, and special risks.
Our customers include top consumer brands, financial institutions, industry leaders, the global aviation and shipping industries, as well as family-owned and medium-enterprises.
We also cover unique risks such as offshore wind farms, infrastructure projects and film productions.
Our clients trust us to provide a wide range of traditional and alternative risk transfer solutions, outstanding risk consulting and multinational services, and seamless claims handling.
Allianz Commercial helps customers to prepare for what's ahead.
Learn more about careers at Allianz Commercial by clicking here.
Learn more about Allianz Commercial by clicking here.
At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all.
And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
Join us.
Let's care for tomorrow.
People with disabilities: We want to give all our candidates the best opportunity to succeed.
If you need any adjustments to be made during the application and selection process, please email ****** Recruitment Agencies: Allianz Commercial has an in-house recruitment team, which focuses on sourcing great candidates directly.
Allianz Commercial does not accept unsolicited resumes from agency or search firm recruiters.
Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired.
When we do use agencies, we have a PSL in place, so please do not contact managers directly.
Failure to comply could/may result in the disqualification of the candidates and/or the termination of our contract and/or fees not being paid.
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📌 Senior Transformation Manager - Domain Lead (M/F/D) (Madrid)
🏢 Allianz
📍 Madrid