ResponsibilitiesAs a Product Adoption Specialist, you’ll be the first point of contact for customers in the Design & Manufacturing space as they begin their journey with Autodesk solutionsWorking across the EMEA region and reporting to the Manager of Emerging Business Customer Success, you’ll drive high-quality customer engagements through proactive outreach — via phone, email, and digital channels — to ensure customers are activated, onboarded, and set up for long-term successYour passion for technology, understanding of the D&M; industry, and ability to connect with customers across markets will make you an essential part of our general Customer Success teamServe as the primary contact for customers during product activation — guiding them through login, user assignment, and project setupDrive a high volume of quality engagements via phone, email, and other digital channels to maximize customer impactDevelop and execute onboarding and adoption strategies that increase customer value and product usageSupport customers through early product milestones, identifying and resolving friction points before they become riskAnalyze activation and usage data to identify trends, surface insights,



and improve customer outcomesCollaborate cross-functionally with Sales, Channel Partners, and Support to drive customer success milestonesDocument all customer activity and opportunities accurately in SalesforceQualificationsStrong communication skills with the ability to explain technical concepts clearly to a range of audiencesFamiliarity with Autodesk Fusion or comparable D&M; tools (e.G. Solid Works, CATIA, Siemens NX)Experience in a customer-facing role — Customer Success, Account Management, technical support, or similarFluency in English and German (written and spoken)Comfortable managing multiple customer accounts and priorities simultaneouslyProficiency in Salesforce or a similar CRMKnowledge of 3 D modeling tools or cloud technologiesBachelor’s degree in Engineering, IT, or a related discipline — or equivalent experienceExperience with Saa S, cloud-based software, or subscription business modelsBackground in MFG, D&M;, PLM, or a related technical fieldAdditional fluency in French or ItalianIf this sounds like you — even if you don’t meet every qualification — please consider applying. We value growth mindsets and potential just as much as experience.

📌 Customer Success Specialist (Fusion - German Speaker) (Barcelona)
🏢 Autodesk
📍 Barcelona