Dealership

BDC Administrator

Suburban Cadillac of Plymouth

Hiring Immediately | Customer-Focused Opportunity | Career Growth in Automotive

Suburban Cadillac of Plymouth is looking for a motivated, professional, and highly organized BDC Administrator to join our team.

This is an excellent opportunity for someone who enjoys connecting with people, thrives in a fast-paced environment, and knows how to turn customer interest into a positive dealership experience. Automotive experience is helpful, but it is not required. We are prepared to train the right person who brings strong communication skills, confidence, urgency, and a genuine desire to help customers.

As a BDC Administrator, you will often be one of the first points of contact for our customers. You will respond to online inquiries, make outbound calls, schedule appointments, and help create a smooth transition from the customer’s initial interest to their dealership visit.

What You’ll Do

- Respond promptly and professionally to customer inquiries by phone, email, text, and online lead platforms
- Make outbound calls to prospective and existing customers
- Schedule and confirm sales and service appointments
- Provide customers with accurate, helpful information while creating excitement about their visit
- Follow up consistently with customers throughout the inquiry and appointment process
- Maintain accurate and detailed customer records in the dealership CRM
- Partner closely with dealership leadership, sales, and service teams
- Help ensure every customer receives a professional, timely, and welcoming experience
- Meet individual and department appointment, follow-up, and performance goals




- Represent Suburban Cadillac of Plymouth with professionalism and a customer-first mindset

What You’ll Bring

- Strong verbal and written communication skills
- A friendly, confident, and professional phone presence
- Excellent organization and follow-up habits
- The ability to manage multiple conversations and priorities
- A sense of urgency and strong attention to detail
- Comfort working with computers, email, text communication, and CRM systems
- Reliability, accountability, and a team-first attitude
- The ability to remain positive and professional in a fast-paced environment
- Previous BDC, call center, customer service, hospitality, retail, or automotive experience is a plus
- A willingness to learn and grow within the automotive industry

Why Join Suburban Cadillac of Plymouth?

At Suburban Cadillac of Plymouth, you will be part of a team that values professionalism, customer service, teamwork, and continuous improvement. We are looking for someone who wants more than just another customer service position-we want someone interested in building valuable skills and growing a long-term career.

As Part Of Lithia & Driveway, Our Team Is Guided By Core Values That Shape How We Serve Our Customers And Support One Another

- Earn Customers for Life
- Take Personal Ownership
- Improve Constantly
- Have Fun

Benefits May Include

- Medical, dental, and vision insurance
- Paid time off
- 401(k) retirement plan
- Employee vehicle purchase programs
- Career development and advancement opportunities
- Training and support from an experienced dealership team
- Additional employee benefits and wellness resources

Ready to Start Your Automotive Career?

Bring your communication skills, energy, and customer-focused mindset to Suburban Cadillac of Plymouth.

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📌 BDC Administrator (Zamudio)
🏢 Lithia & Driveway
📍 Zamudio