Experteer Overview Descubra exactamente qué habilidades, experiencia y cualificaciones necesitará para tener éxito en este puesto antes de enviar su solicitud a continuación. In this role you will design and implement AI-powered automation on the ServiceNow platform to improve enterprise-wide efficiency. You’ll define scalable, governed AI-enabled workflows and ensure proper governance, data integration, and human decision points. You’ll partner with business and tech teams to translate opportunities into practical AI-driven solutions that realise business value. This is a chance to shape how AI agents interact with workflows at scale inside a global, diverse organization.Compensaciones / Ventajas• Design and implement Agentic AI solutions using ServiceNow (AI agents, orchestration, workflows)• Define architecture for AI-driven workflows, including agent boundaries, approvals, and fallback mechanisms• Ensure governance, auditability, and control for AI-driven actions• Integrate AI solutions with enterprise workflows, data models,



and systems• Identify automation opportunities and translate them into scalable AI-enabled solutions• Monitor and optimize AI-driven processes to ensure business value realization• Collaborate with business stakeholders, architects, and delivery teamsResponsabilidades• 5+ years of ServiceNow experience including solution design and architecture• 3+ years in ServiceNow customer service management / customer success management• Hands-on experience with AI-driven solutions or workflow automation (Now Assist / AI agents preferred)• Strong understanding of workflow design, automation patterns, and enterprise xqbhyrx system integration• Experience designing governed automation (approvals, controls, auditability)• Solid understanding of data models and data-driven architecture• Strong stakeholder management and communication skillsRequisitos principales• Flex Week: work from home up to 2 days/week• Flex Day• Flex Location: up to 30 days/year remote• Employee Wellbeing: EAP for you and dependents• Champion Health: wellbeing platform• Professional Development: LinkedIn Learning

📌 Senior Business Automation Architect (ServiceNow Agentic AI) (Barcelona)
🏢 Talent
📍 Barcelona