eDreams ODIGEO is seeking an experienced CX Quality Assurance Lead to join our CX team in Barcelona, on a hybrid basis. You will develop and implement QA strategies, calibrate sessions, and continuously improve QA processes to boost CSAT and support performance.
Adecuado candidates bring leadership, collaboration, and strong analytical skills, with a proactive mindset and comfort with on-site support. Experience with AI tools is a plus.
📌 CX QA Lead - Elevate Customer Experience (Hybrid) (La Línea de la Concepción)
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📍 La Línea de la Concepción
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