Company description

Publicis Re:Sources is at the core of Publicis Groupe, the world's largest communications company. We are the only full-service, end-to-end shared service organization in the industry, enabling Groupe agencies to do what they do best: innovate and transform for their clients.

Formed in 1998 as a small team to service a few Publicis Groupe firms, Publicis Re:Sources has grown to 6,000+ employees in over 55 countries. We provide technology solutions and business services, including finance, accounting, legal, benefits, procurement, tax, real estate, treasury and risk management, information security, and integral mobility — supporting 110,000+ employees across the Publicis Groupe network. Our people are at the center of everything we do, bringing curiosity, collaboration, and a commitment to excellence to their work every day.

Learn more about Publicis Re:Sources and the Publicis Groupe agencies we support at publicisresources.com.

Overview The Finance Operations Manageris responsible forthe end-to-end execution,controland continuous improvement of finance operations for Spain, covering Accounts Payable, Accounts Receivable,Billingand operational treasury.The role ensures efficient,accurateand scalable day-to-day processes, strong operational discipline, high dataqualityandtimelyresolution of finance operational issues.

This is a hands-on operational leadership role. The successful candidate should be comfortable managing transactional finance processes, leading operational teams,monitoringservice levels and KPIs, solving incidents, and working closely with business and finance stakeholders.

Responsibilities

- End-to-End Finance Operations Ownership

- Own and manage day-to-day finance operations across AP, AR, Billing and operational treasury.
- Ensure accurate and timely execution of transactional finance activities, including invoicing, collections, payments and cash follow-up.
- Manage end-to-end billing processes, including invoice validation, purchase order matching, client invoicing and billing issue resolution.
- Oversee operational month-end close activities from an execution perspective, including reconciliations and cut-off readiness.
- Monitor overdue balances and ensure structured follow-up on outstanding client and vendor items.

2. Operational Process Management and Efficiency
- Standardize, document and improve finance operational processes to increase efficiency, scalability and accuracy.




- Identify process gaps, bottlenecks and recurring operational issues; lead corrective actions and root-cause analysis.
- Drive automation opportunities and continuous improvement initiatives across AP, AR, Billing and treasury processes.
- Ensure operational controls are embedded into daily workflows and followed consistently.
- Support transitions, system implementations or process migrations connected with finance operations.

3. Incident Management and Operational Control
- Monitor and manage operational incidents related to invoicing, collections, payments, reconciliations and data accuracy.
- Ensure timely resolution of internal and external issues with vendors, clients, agencies and finance stakeholders.
- Track, elevate and close critical issues impacting service delivery, financial accuracy or operational continuity.
- Create visibility of recurring issues and implement preventive actions.

4. Finance Operations Team Leadership
- Lead operational finance teams covering AP, AR, Billing and treasury-related activities.
- Allocate resources, manage workloads and ensure service levels and deadlines are met.
- Drive accountability for execution quality, data accuracy, timeliness and operational discipline.
- Develop a continuous improvement mindset within the team and support knowledge sharing across processes.

5. Operational KPIs and Performance Management
- Define, monitor and improve operational KPIs and SLAs such as DSO, DPO, invoice processing cycle time, billing accuracy, payment error rates, aging balances, backlog and incident resolution performance.
- Ensure regular visibility of operational performance and lead corrective actions where service levels are not met.
- Support KPI automation, dashboards and reporting tools to improve management visibility.

6. Stakeholder and Business Coordination
- Act as a key interface between Finance, GL/Controlling, operational teams, agencies, business units, clients and vendors.
- Ensure alignment on timelines, process ownership, compliance requirements and operational priorities.




- Support business teams in operational finance topics such as purchase orders, billing setup, client/vendor data accuracy and issue resolution.

7. Systems, Scale and Continuous Improvement
- Work effectively with ERP systems and operational finance tools such as SAP, ARIBA, Altair/HFM or similar systems.
- Participate in ERP implementations, system upgrades, process standardization and data-quality initiatives.
- Support or lead transitions toward centralized or Shared Services Center / GBS models where applicable.
- Ensure operational consistency and process discipline across systems and locations.

8. Compliance, Tax and Audit Support
- Ensure adherence to internal policies, financial controls and operational compliance requirements.
- Maintain integrity and availability of financial, tax and legal documentation connected with operational finance processes.
- Provide operational support for internal and external audits, including documentation delivery and issue resolution.
- Apply working knowledge of Spanish finance operations, local tax requirements and compliance expectations.

Qualifications
- Proven experience in finance operations with hands-on ownership of AP, AR, Billing and operational treasury processes.
- Experience managing operational finance teams rather than only controlling, FP&A;, reporting or audit teams.
- Experience in high-volume, complex, multinational or SSC/GBS finance environments.
- Strong understanding of Spanish finance operations, including local tax and operational compliance requirements.
- Experience managing operational KPIs, SLAs, service delivery, process quality and issue-resolution performance.
- Strong process improvement mindset with practical experience standardizing, automating or optimizing finance operations.
- Ability to work with ERP and finance systems; advanced Excel skills required.
- Fluent Spanish and English.

Additional information
- Experience in a large multinational organization or well-established business environment.
- Previous exposure to Shared Services Center, GBS, transformation, migration or centralization projects.
- Experience in media, advertising, professional services or other client-service business models.
- Experience with SAP, ARIBA, Altair/HFM or comparable finance systems.
- Stable employment history with demonstrated ownership of processes over a meaningful period.

📌 Financial Operations Manager (Madrid)
🏢 Publicisresources
📍 Madrid