Maisa is seeking a Head of Support to build and lead our Customer Support function from the ground up. You will define the operating model, determine in-house vs outsourced options, and own processes, tooling, and budgets.
This is a hands-on leader role with potential to grow into leading a general support organization. You will hire, coach, and scale a high-performance team, ensure excellent CSAT and SLA adherence, and partner with Product, Engineering, and Client Services to drive continuous
📌 Head of Support & Customer Experience (Remote) (La Línea de la Concepción)
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