Hey there Let us introduce ourselves

We're Doofinder, we were born to make technology accessible for companies of any size, anywhere, to grow. Since 2011, our team has developed a top search technology for websites and eCommerce, that helps online retailers increase their sales.

We are agile, open, inclusive, and customer-centric. But above it all, in Doofinder people come first. We are a company with people of many different nationalities, cultures, and languages. We sell all over the world and speak the language of our customers. That makes our environment a place where we learn every day: we are enriched by the origin, culture, and personal history of very different people who have a common dream – to make powerful, affordable products and to contribute to the sustainable future of our thousands of customers.

We are looking for a proactive, self-motivated and solution-oriented Technical Support Agent to join our Support Department.

Your mission will be to diagnose, troubleshoot and resolve technical issues raised by our customers. You will engage with customers through emails,



calls and 1:1 meetings, helping them understand and get the most out of Doofinder's technology, while digging into logs, requests and code-level details to get to the root of every problem.

Key Responsibilities

Address customer product & technical issues, debug and resolve them efficiently through our ticketing system (email, calls, 1:1 meetings).
Investigate technical incidents end-to-end: reproduce issues, inspect logs and network requests, and identify root causes.
Ensure customers fully understand Doofinder and are guided to make the most of the tool's full potential.
Communicate complex technical topics in a clear and customer-friendly manner.
Work closely with the Development team to escalate unresolved issues and follow up until resolution.
Manage multiple priorities while maintaining a solution-oriented mindset.
Take initiative, work independently, and contribute to team succe

📌 Technical Support Agent (Madrid)
🏢 Doofinder
📍 Madrid