Manage end to end order management, from order placement through to delivery in our Customer Relationship Management and ERP systems Works closely with the following functional areas to monitor customer requirements throughout the order fulfilment process, advising Customers and Sales of any significant delays and helping to provide alternatives to ensure customer expectations are fulfilled and identifying opportunities for value added services. Prepares for and leads the yearly, bi-yearly or quarterly performance reviews with customers and neighbouring functions Manage any customer request as applicable and shares all customers information including customer forecasts with colleagues from neighbouring functions Proactively manage customer finished goods levels and aged inventory in collaboration with neighbouring functions Acknowledge customers complaints, enter customer complaints with the data received and ensure the customer receives a prompt feedback Initiate return of goods where applicable Coordinate the expediting of rush shipments,
where necessary and monitors their progress to delivery Initiate the request for credit and debit notes in collaboration with the finance function Support the disputed invoices process in collaboration with finance and credit collection Requirements
Experience in a similar position, preferably in a packaging or manufacturing environment Experience of SAP and Salesforce.com preferred Strong Excel skills appreciated Fluent in English & Spanish Core Competencies
Demonstrates expertise in end-to-end order management, customer relationship management, and effective communication with stakeholders. Proficient in managing customer expectations, resolving complaints, and collaborating with finance and operational teams. Highest-signal resume keywords
Order Management Customer Relationship Management SAP Experience Salesforce.com Experience Fluent in English & Spanish ATS Optimization Keywords
Hard Skills
Order Fulfilment Inventory Management Excel Proficiency Data Entry Performance Review Preparation Soft Skills
Customer Service Problem Solving Communication Industry Keywords